Customer Service Front Desk
Resume:
Katherine Stabulas
Harrisburg PA 17109
Email: ad7snq@r.postjobfree.com
Phone:717-***-****
Summary of Qualifications
Possess Excellent customer services
Works well under supervision as well as independently
Managerial experience using extensive clerical and computer work
Competent in basic math, detail oriented
Maintains caseload files and records
Have background in theatre and passion for the arts
Skilled in time management, organization, and multi-tasking
Willing to relocate.
Work History
UC Specialist. 2019-present
Commonwealth of PA
Responsible for working with fraud victims and Prosecutions.
Utility Investigator 2016-2017
PUC
• Conduct interviews with public utility companies and customers to attempt to
resolve billing, termination, and payment disputes.
Issue written decisions according to PUC regulations and tariffs.
Educate customers regarding low income customer assistance programs
Establish payment arrangements for customers to prevent utility terminations.
Unemployment Compensation Examiner, Dept. of L&I., Harrisburg, PA 2013- 2016
Conduct interviews with claimant and employers for eligibility determinations
Keep accurate records
Analyze and evaluate facts
Knowledgeable in Unemployment Compensation Law
Front Desk Agent- The Hershey Lodge, Hershey, Pa 2012-2013
Assisted guests with check-ins and check-outs.
Responded to telephone inquiries from guests.
Disptached maintenance and security as needed.
Intermittent Intake Interviewer, Dept. of Labor & Industry Harrisburg, PA 2011- 2012
Processed initial claims over phone using good interviewing techniques
Completed required forms for separation and non- separation issues
Maintained daily logs/records
Sales Consultant, Goods Furniture Harrisburg, PA 2008-2008
• Provided excellent customer service to in-store customers 2009-1010
• Satisfied the design needs of customers
• Sales Producer
• Demonstrated product to determine what was applicable to specific needs
Mattress Professional, Sleepys, Harrisburg, Pa 2008-2008
Provided excellent customer service to in-store customers.
Demonstrated products that met specific needs of the customer.
Attained monthly sales goals.
Sales Consultant, Select Comfort, Garden City, NY 2005-2007
Provided excellent customer service to in-store customers
Satisfied the design needs of customers
Sales Producer
Demonstrated product to determine what was applicable to specific needs
Leasing Consultant, High Pointe Club Apartments, Harrisburg, PA 2004-2004
Performed background checks, verified employment history of applicants
Responded to telephone and email inquiries
Interviewed tenants and took applications
Input applications into computer.
Performed move in and move out inspections.
Coordinated work orders with maintenance and tenants
Collected rents and initiated three day notices
Maintained accurate records for state audits
Followed strict guidelines for state reduced rents
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Receptionist, Roslyn Greenvale Veterinary Hospital, Greeenvale, NY 2000-2001
Supervised Front Desk Staff
Scheduled Appointments for routine office visits, surgical
procedures, boarding and grooming.
Dispensed Medications per doctor’s orders.
Answered phones.
TCA, Sylvan Learning Center, Rego Park, NY 1999-2000
Administered tests
Scheduled testing
Office Manager, LifeData Medical Services, Bayside, NY, 113**-****-****
Supervised paramedic examiners
Acted as liaison between our company and insurance companies
Performed in home physicals and blood work
Responsible for clerical work and payroll
Leasing Agent, Bayside Auburndale Apartment, Bayside, NY 113**-****-****
Responded to telephone inquiries regarding available properties
Interviewed prospective tenants and showed properties
Took manual applications and performed background, employment, landlord and credit checks.
Collected rents and initiated three day notices
Represented Company in landlord/tenant court cases.
Education
Queensborough Community College, New York
Nursing, Psychology, Science
Queensbourough Community College- Certified nursing Assistant Program
Queensborough Community College-Phlebotomy Certificate Program
Dona International Approved Birth Doula Workshop and childbirth Training Class
Certificate
RETC, Woodbury NY
Real Estate Sales
Diploma, St Agnes High School, New York
Academic Curriculum
Volunteer Work
Domestic Violence Lebanon County
Whitestone Volunteer Ambulance Corps.
Contact this candidate