Scrum Master Project Manager

PAUL NKEUSSEH

CHARLOTTE, NC 281-***-**** ad7sid@r.postjobfree.com GREEN CARD LINKEDIN URL

PROFESSIONAL SUMMARY

Highly skilled Confluence/Jira Administrator with over 9 years of experience in managing and optimizing Atlassian tools to enhance team productivity and streamline project workflows. Proven track record of implementing best practices, configuring systems, and providing user support in large-scale enterprise environments. Adept at driving continuous improvement through innovative solutions and maintaining robust documentation systems. Certified in Jira Administration and Agile methodologies.

CORE SKILLS and COMPETENCIES

Atlassian Tools Administration: Jira, Confluence, Bitbucket, Bamboo

Project Management: Agile, Scrum, Kanban, SAFe

Technical Skills: Scripting (Groovy, Python), SQL, REST APIs, HTML/CSS

Process Improvement: Workflow Optimization, Automation, Customization

User Support: Training, Documentation, Troubleshooting

Collaboration Tools: Microsoft Teams, Slack, Zoom

Reporting and Analytics: Jira Dashboards, Confluence Reports, Custom Queries

Compliance and Security: Data Governance, Access Control, Audit Logs

WORK EXPERIENCE

Wells Fargo Charlotte, NC

Lead Project Manager / Senior Scrum Master 03/2022 – 12/2023

Optimized Jira and Confluence platforms for over 1,000 users, ensuring high availability and performance.

Configured custom workflows, fields, and screens to align with business processes and project requirements.

Implemented automation using Groovy scripts and Jira automation rules, reducing manual tasks by 30%.

Provided training and support to end-users, creating comprehensive documentation and user guides.

Developed and maintained dashboards and reports to provide visibility into project status and team performance.

Collaborated with IT and security teams to ensure compliance with data governance and security policies.

HD Network Charlotte, NC

Lead Scrum Master 10/2020 – 01/2022

Managed the setup and configuration of Jira and Confluence for project tracking and documentation.

Customized Jira projects with custom fields, workflows, and permission schemes to meet team needs.

Integrated Jira with other tools like Bitbucket and Bamboo to streamline CI/CD processes.

Conducted user training sessions and created knowledge base articles to enhance user proficiency.

Monitored system performance and resolved issues promptly, ensuring minimal downtime.

Comcast Business Charlotte, NC

Scrum Master / Business Analyst 08/2018 – 07/2020

Supported multiple Agile teams by configuring and managing Jira and Confluence environments.

Developed custom scripts and plugins to extend Jira functionality and meet specific project requirements.

Created and managed Jira dashboards and filters for tracking progress and reporting.

Facilitated workshops and training sessions to onboard new users and enhance tool adoption.

Worked with stakeholders to gather requirements and implement solutions that improved workflow efficiency.

LM Wind Power Grand Forks, ND

Project Manager / Scrum Master 05/2015 – 04/2018

Administered Jira and Confluence instances, supporting over 500 users across multiple locations.

Configured project settings, workflows, and permissions to ensure proper access and functionality.

Implemented best practices for project tracking, issue management, and documentation.

Provided technical support and training to users, improving overall system utilization.

Collaborated with development teams to integrate Jira with other development tools, enhancing project visibility.

EDUCATION

Bachelor of Science: Computer and Information Technology, University of Buea – Cameroon

CERTIFICATIONS

Certified Jira Administrator (ACP-100)

Certified Confluence Administrator

Certified Scrum Master (CSM)

Advanced Scrum Master (A-CSM)

SAFe Scrum Master (SSM)

CompTIA Security+ (SYO-601)

PROFESSIONAL DEVELOPMENT

Career Sabbatical (LinkedIn Learner Project Management Institute Atlassian): Advanced Scrum, learning Jira Software, Agile Project Management (building a product roadmap), Agile Software Development, Jira for Planning, Requirement to Release, Agile Reporting, The Cybersecurity Threat Landscape, Change Management for projects.

Technical Skills

Atlassian Tools: Jira, Confluence, Bitbucket, Bamboo

Scripting Languages: Groovy, Python, SQL

Web Technologies: HTML, CSS, JavaScript

APIs: REST, SOAP

Databases: MySQL, PostgreSQL

Cloud Platforms: AWS, Azure

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