Customer Service Front End
Resume:
Mia Penman
Lawrenceville, GA 30044
Performance Summary
A dependable employee recognized for a strong work ethic. I possess thorough follow-up skills, can get things done, and have always been able to maintain an excellent rapport both internally and externally for the companies I have been employed with.
Experience
06/01/24-present
Special Services Associate The Home Depot Lilburn, GA
Service desk opener
Interaction with customers and store associates in a fast-paced environment to ensure that excellent customer service is achieved.
Direct customers to correct product location, price checks, process returns within store policy, payments on accounts, curbside pick-ups, rentals, and point of sale transactions.
Answering customer questions via telephone and in person in a courteous and professional manner.
4/7/24-5/31/24
Cashier The Home Depot Lilburn, GA
Provided fast, friendly, and accurate checkout service.
Monitored and supported self-checkout area
Responded to customer product questions
Ensured clean and organized front end areas
Restocked front end supplies and products
01/05/23-03/31/24
Front Desk Associate The Fitness Center of Lilburn Lilburn, GA
Gym opener
Greeted and checked in members and guests in a professional friendly manner
New member tours and sign ups
Processed membership payments and group rentals
Answered all incoming calls in a friendly manner and helped callers with a variety of questions
Assisted in maintaining the neatness and cleanliness of the club
01/2013 – 12/2013
Administrative Assistant Chrisley Asset Management Atlanta, GA
Corporate office reception of REO clients and other guests
Answered & directed incoming telephone calls and emails in a professional manner
Sorted and distributed mail
Maintained office equipment & supplies
All accounts payable functions; matched purchase order to invoices, coded and entered bills, check register audit, mailed checks and filed vendor backup copies.
Prepared office meetings: meeting room set ups, luncheons, and travel arrangements.
2002- 2012
Office Manager Almont Homes Suwanee, GA
The main point of contact for this Gwinnett home builder including its subcontractors, engineers, sales, closing attorney, and accounting associates.
Directly involved with land acquisitions, plat recordings, building permits and all stages of home construction from subdivision development to home closings.
Created and updated daily sales and inventory reports for CEO
Created superintendent quarterly bonus construction spreadsheets based on costs, stages of construction: production time for CFO
Coded & approved all account payables, audited & distributed all checks for CFO
Processed house closing packages for closing attorney office for sales manager
Trained employees for customer service, home warranty policies & procedures
2001-2002
Staff Accountant ATD Corporation Suwanee, GA
Cost accounting for this metal manufacturer: matched purchase orders to invoices, coded and entered invoices, check distribution runs
Researched accounts payable and receivable aging reports
G/L recons
2000-2001
Accounting Manager Nationwide Warehouse Norcross, GA
Updated cash flow and daily bank recons
Approved and paid all sales and use tax returns
Filed all corporate and store business licenses based on actual and estimated gross sales
Filed personal property and annual reports for all locations
1995-1999
Staff Accountant Nationwide Warehouse Norcross, GA
Filed and processed State & local sales, use and property tax returns for all store locations
Credit card and check processing recons; chargeback resolutions
Store bank deposit daily recons
Store petty cash reconciliations
Trained store managers for credit card and check acceptance and other point of sale procedures
Main contact for state and local audits
Approved all customer sales tax exemptions and certificates
1993-1995
Payroll Administrator Nationwide Warehouse Norcross, GA
Received, entered, audited, and processed weekly timesheets for largest volume store locations
Entered monthly commissions & bonuses for regional managers and supervisors
Experience with wage garnishments and other various deductions
1990-1992
Sales Auditor Nationwide Warehouse Norcross, GA
Audited cash reports for six of the largest volume stores
Verified store bank card and cash/ check deposits
Researched and resolved cash overages and shortages
Worked closely with Director of Loss Prevention for investigations of cash shortages and potential theft and store losses including robberies, returned check collection and credit card chargeback disputes.
Education
West Georgia College Carrollton, GA
Asher School of Business Norcross, GA
Associate degree in Business Administration
References
Kim Panter 770-***-**** Deborah Register 770-***-**** Dr. Jerry Margol 770-***-****
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