Account Executive

ELAINE MARRA

** ****** ***** ******, ** ***** 732-***-**** ad7sgg@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished Account Manager with a robust background in business development, regional account management, and strategic planning. Demonstrating a consistent track record of exceeding sales quotas, fostering long-term client relationships, and driving market expansion. Proficient in territory growth, cost management, and market penetration. Skilled in proposal writing, sales forecasting, and financial strategy implementation. Adept at utilizing tools such as Microsoft Office, G-Suite, and Salesforce. Fluent in Spanish, with strong capabilities in cross-functional team collaboration and customer service. Recognized for achieving significant revenue growth and enhancing customer satisfaction through innovative solutions and strategic initiatives. CORE COMPETENCIES

• Strategic Market Penetration and Territory Growth: Expert in expanding market presence and increasing territory reach through innovative strategies and targeted market analysis.

• Effective Cost Management and Financial Efficiency: Proven ability to manage costs and enhance financial performance by implementing strategic budgeting and cost-control measures.

• Advanced Proposal Writing and Marketing Excellence: Skilled in crafting compelling proposals and executing effective marketing strategies to drive customer engagement and business growth.

• Technological Proficiency and Multilingual Communication: Proficient in utilizing Microsoft Office, G-Suite, and Salesforce for operational efficiency, with fluency in Spanish to enhance client communication and service. AREAS OF EXPERTISE

Strategic Planning Market Penetration Territory Growth Cost Management Financial Strategy Proposal Writing Sales Forecasting Business Development Account Management Customer Service Client Relationships Team Collaboration Data Analysis Market Analysis Negotiation Revenue Growth WORK HISTORY

Regional Account Manager, 06/2022 - 07/2023

HopSkipDrive

• Provided exceptional customer service by identifying potential daily challenges and service deficiencies, ensuring timely and appropriate escalation for resolution.

• Prepared professional and compelling proposals by thoroughly understanding customer requirements and crafting relevant business solutions to meet their needs.

• Developed and implemented Strategic Account Plans for the top 10 prospects and accounts, driving significant business growth and client satisfaction.

• Assisted in managing daily account services, including recruiting, vetting, and credentialing third-party transportation service providers to maintain high service standards.

• Managed and oversaw Field Operations, including new client start-ups, client retention, development, and the growth of existing accounts to ensure sustained business success.

• Led initiatives for continuous improvement of a safe, efficient, and effective transportation system, enhancing service reliability and client trust.

• Monitored local transportation operations to ensure performance met the terms, conditions, and specifications of contracts with clients and service providers.

• Collaborated closely with Sales and Marketing teams to align events and campaigns with sales strategies and local market demands, optimizing business outcomes.

• Worked collaboratively with all departments to establish and maintain comprehensive documentation regarding provider information, operations, and maintenance and safety inspections, ensuring regulatory compliance and operational excellence. Global Strategic Account Manager, 10/2020 - 05/2022 Iron Mountain – Boston, MA

• Built and established strong, long-term relationships with global customers, fostering trust and enabling enduring partnerships.

• Identified and capitalized on up-sell, cross-sell, and renewal opportunities, enhancing customer satisfaction and driving significant profit growth.

• Represented the company's brands with excellence during special events, customer interactions, and sales presentations, elevating brand perception.

• Stayed abreast of customer trends and requirements, ensuring that strategies and solutions were always aligned with evolving market demands.

• Responded promptly and effectively to customer queries, significantly increasing overall customer satisfaction and loyalty.

• Leveraged deep knowledge of company products and services to recommend tailored solutions, meeting diverse customer needs and improving engagement.

• Built and maintained a robust sales pipeline, consistently supporting and achieving monthly, quarterly, and annual sales goals.

• Generated leads and identified opportunities for market expansion, driving business growth and opening new revenue streams.

• Provided detailed product information to customers, aligning offerings with customer needs to boost satisfaction and achieve a sales quota of 153%.

Business Development Executive, 03/2010 – 10/2020

Iron Mountain

• Uncovered prospect mission-critical priorities and presented tailored solutions, consistently delivering against sales metrics and KPIs to drive business success.

• Created compelling sales presentations, conducted informative seminars, and actively participated in client meetings, effectively communicating value propositions.

• Achieved and exceeded annual revenue goals for accounts, contributing to total goal attainment and overall company growth.

• Developed new business and long-term account opportunities through strategic prospecting and cold calling, expanding the client base and market presence.

• Constructed and executed retention and growth strategies, building a robust business pipeline and ensuring sustained revenue streams.

• Ranked 10th out of 171 Business Development Executives, demonstrating exceptional performance and competitive edge.

• Achieved Chairman's Club recognition for five consecutive years, highlighting consistent excellence in sales and customer relationship management.

• Awarded the NY Metro District Teamwork Integration Leadership, showcasing strong leadership and collaborative skills in driving team success.

• Leveraged in-depth knowledge of company products and services to recommend effective solutions, enhancing customer satisfaction and loyalty.

• Monitored competitor trends and market shifts, ensuring company strategies remained relevant and competitive in a dynamic marketplace.

• Evaluated client feedback to identify improvement opportunities, enhance product offerings, and deliver superior customer service.

Account Manager, Preferred Accounts, 11/1997 - 02/2010 Iron Mountain

• Addressed and resolved customer complaints by implementing procedural changes, ensuring customer satisfaction and retention.

• Maintained and updated client information, contract changes, and product pricing in company databases, ensuring accuracy and efficiency.

• Forecasted company sales and consistently met quarterly and annual financial targets using proven financial strategies and market analysis.

• Collaborated with sales and customer service teams to develop innovative products and meet financial quotas, enhancing market competitiveness.

• Researched industry trends and adjusted business strategies accordingly, aligning offerings with evolving customer needs and market demands.

• Negotiated contract terms with customers and stakeholders, successfully closing agreements that increased revenue and solidified partnerships.

• Attended industry events and conferences to promote the company, identify new business opportunities, and expand the client base.

• Monitored customer preferences to determine the focus of sales efforts, optimizing strategies to meet market demands and improve sales performance.

EDUCATION

Bachelor of Arts in Psychology Marymount College, Tarrytown, Tarrytown, NY

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