NADIR BANNAGA
*** **** *** ***** *** ***. Salt Lake City Utah 84111
Email ad7s6k@r.postjobfree.com
Tel 801-***-****
Dynamic sales and marketing professional with over 20 years of experience and demonstrated expertise in customer relationship management, business development leadership, strategic planning.
EXPERIENCE
UTAH GROUND TRANSPORTSTION ASSOCIATION Salt Lake City, Utah 10/2013 to Current
Manager
oOversaw executive management and staff within the organization to assure alignment and goals are established.
oOversaw /approved hiring, training, terminations, and safety policies.
oOversaw accounting and financial activities.
oDevelop budgets and plans to meet company revenue and profitability goals.
oEstablished and implemented strategies and set the overall direction the organization.
oProvided visionary and strategic leadership for the organization.
INTERNATIONAL RESCUE COMMITTEE IRC Salt Lake City, Utah 11/2010 to 10/2013
Refugee Case Load Manager
oEndorsed smooth process of refugees' resettlement and managed refugee's legal, social, and financial matters.
oPre-arrival immigrant preparations and welcome new clients on weekly basis.
oMaintained case files and submitted required written reports on daily basis.
oSupported clients through social, health and financial services on daily basis.
oProvided weekly cultural orientations and cross-cultural information.
oSecured suitable housing, furniture and setting up utilities on weekly basis.
REFUGEE AND IMMIGRATION CENTER Salt Lake City, Utah 07/2008 to 02/2010
Logistic and Resources Manager
oWorked with director to create overall logistics and resources policies.
oChanged existing storage units into a computerized storage facility.
oIntroduced new performance standard and KPI's every six month.
oOrganized distribution of humanitarian resources on daily basis.
oArranged and inspected housing for refugees on weekly basis.
o
OVERSEAS TRAVEL AGENCY Salt Lake City, Utah 01/2003 to 06/2008
Director of sales
oDirected all sales and marketing initiatives.
oOutperformed company and all other sales regions in sales growth percentage (+18%).
oDeveloped strategic sales and marketing business plans for top 10 customers resulting in $280K.
oOrchestrated new products and designed new services.
oDeveloped and implemented annual business plans.
EDUCATION
Argosy University Salt Lake City. Utah United States of America 2008-2010
Master of Business Administration
Pondicherry University Pondicherry Tamil Nadu India 1990-1993
Master of Business Administration
Madurai Kamara j Univrsity Madurai, Tamil Nadu India 1993-1995
Bachelor of Arts (Economic study)
ADDITIONAL DEVELOPMENT .
National Accreditation of Certification Bodies UK
Customer Satisfaction and Conflict Resolution
Communication skills
Service and Quality
Internal Source System
Advanced skills training
Telephone skills
Call center program
Global credit card systems
Mashreq Training Center UAE
Total Quality Advantage (TQA)
Delivering Outstanding Service (DOS-1)
Active Listing Program
Direct study in listening skills
International Banking Systems
Personal Banking Officer Advance Program
Pondicherry University India
Airport safety management
Tourism development and globalization
Orientation course on Indian culture
Travel Agency Management and Airlines
Sheraton Hotels & Resorts India
Receiving and store management
Front desk management
Accounts auditing
National Institute for Information Technology UAE
MS Office (Word, Excel, Power Point, Access), internet; other Systems
Language Proficiency; Fluent in English and Arabic
Awards: Exceptional performance, Honesty of purpose, Continuous improvement & Top sales
Nationality: United States of Americ.