Call Center Customer Service
Resume:
Angel M. Acosta
*** ********* **. *** #** Brooklyn, N.Y. 11233
ad7rsz@r.postjobfree.com
**/** – 11/23 SEO Employment Services New York N.Y. 10016
Janitorial / Custodial
Responsible for garbage disposal on a daily basis. Maintaining bathroom sullies filled when necessary at all times. Collecting linens for cleaning and making set ups for clients. Sweep and moped hallway and surroundings when necessary. Keep Cleaning sullies and materials filled in the storage rooms.
03/20 -12/2020 311 Project Covid 19
Call Center / Customer Service Specialist New York N.Y. 10038
Handling over 100 calls a day. At a typing speed of 30WPM. Assisting NYC residents regarding information concerning testing location s for covid 19, home food deliveries, pantries, grab and go meals, drive thru testing sites, business opening, parks, beaches, restaurants, courts, MVD, HRA, Courts, MVD, HRA, isolation prevention, symptoms and health risk, covid 19 hotel programs, doctors and healthcare providers, children’s meals, what to do if you are sick, public gatherings, resources and support, storm alerts, parking regulations and financial support. Over 80 calls per day
06/19 – 12/19 Affinity Health Care Bronx N.Y. 10461
Call Center / Member Services
Handle inbound and outbound calls. Assisted members on obtaining health insurance. Enrollment, premium payments, PCP changes, providers information, searching for specialist from members, disenrollment’s, explaining plans benefits such as transportation, dental, vision, mental health, home care and child health services. Over 50 calls per day.
08/18 – 02/19 Ideal Home Care Brooklyn N.Y.
Call Center / Customer Service / Marketing Department
Handle inbound and outbound calls. Assisted patient in obtaining information on how to get Home Care Services. Also assisted on the patient get better home care services and hours they needed. Contracted patient to make sure to that if they didn’t had services we could help them obtain them. Over 50 calls per day.
12/16 – 05/18 Blumberg Excelsior Brooklyn N.Y. 11214
Call Center / Customer Service Specialist
Handle inbound and outbound calls. Process orders either by phone, Fax, of email. Answer customer’s inquiries such as prices, deliveries, sales, promotions, verified credit card information. Directed discrepancies to the proper department. Informed customer of their order if product or supplies are available. Over 50 calls per day.
12/15 – 11/16 Maximus (NYSDH) New York N.Y.
Call Center / Customer Services Specialist
Handle over 100 calls, review applications, verified document and cancelations. Provided health care insurance information such as dental, vision and transportation regarding Medicaid / Medicare. Generated escalation notices on defected applications by system error. Over 85 calls per day.
11/14 – 12/15 Visiting Nurse Serve of New York (VNSNY) New York N.Y.
Call Center / Customer Care Center (CSR)
Handle inbound and outbound calls, service as a single point of contact for callers wishing to make inquiries or to request literature concerning VNSNY program and services. Answer general inquiries and concerns from existing
Patients. Assisted and directed VNSNY employees. VNSNY choice members and the general public tom the proper VNSVY departments. Handle homer care concerns, provided clinical interventions, answer the risk hotline for the agency and double as the communication unit in emergency situations. Endorsed and scheduled HHA services. Over 50 calls per day.
04/11 – 09/14 Xchange Telecom Brooklyn N.Y. 11204
Call Center / Collection Representative
Answer inbound and outbound calls. Review accounts for discrepancies. Advised clients about suspensions and disconnections notices. Collected payments on overdue balances and make accounts adjustments. Over 40 calls per day
09/07 – 11/10 Blue Generation / M. Rubin and Son Long Island City N.Y.
Call Center / Customer Service Representative
Process orders and provided product information such as sizes, colors, material, availability, shipping, freight, and product tracking. Opened accounts, handle returns and inventory. Verified credit card information and credit availability confirmed and closed accounts. Over 40 calls per day.
11/06 -04/07 Tri State Employment Services New York N.Y
Call Center / Customer Services Representative
Answer inbound and outbound calls and handle inquiries from clients and employees concerning W-2 forms. Filled W-2 forms requested and corrected address information. Mailed W-2 forms to proper employees and address. Process direct deposit request. Handle employees inquiries concerning disabilities, compensation, deductions state ID’s and tax issues.
04/06 – 09/06 Midtown Health Center New York N.Y.
Clerk
Greeted members upon arrival, scheduling appoints, filled paper work, prepared copies upon requested, enter data on computer, translated for doctors in various departments.
11/02 – 08/05 Royal Health Care New York N.Y.
Call Center / Member Services Representative
Received and documented members, providers inquiries calls. Educated members on plan benefit packages. Process voluntary dis-enrollment request when appropriate, verified member eligibility and providers participation in their network. Make PCP changes. Assisted employees in selecting or changing PCP and advised enrollees. Explain the health plan rules for obtaining medical and emergencies services. Filled and responded to enrollee questions and complaints to the SDOH, NYSOH and the NYMC department at any time. Over 60 calls per day.
Education: GED / Kingsborough Community College
Skills: Ms Office Ste (Word Access, Excel, Outlook and PowerPoint) Word perfect, Ms Publisher, Windows NT, Netscape.
Languages: Fluent in English and Spanish
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