Customer Relations Service
Resume:
Tiffany Rutledge
Sulphur Springs, TX *****
ad7rra@r.postjobfree.com
Professional Summary
Proven leader and efficient problem-solver, I significantly enhanced customer loyalty and team performance at Joe Bobs Convenience Store. Expert in POS systems and adept at fostering customer relations, my approach led to a noticeable improvement in service delivery and operational efficiency. Skilled in coaching and mentoring, I thrive in fast-paced environments, ensuring both customer satisfaction and team productivity.
Skills
Customer Service
Team Leadership
Cash Handling
Positive Attitude
Team Management
Flexible Schedule
Punctual and Reliable
Cash Register Operation
Cash handling expertise
Store Opening and Closing
Cashier training
Product restocking
Heavy Lifting
New Hire Training
Workflow Coordination
Coaching and Mentoring
Cash Drawer Reconciliation
Opening and closing procedures
Transaction Management
Motivational Skills
POS Systems
Adaptability and Dependability
Manager support
Merchandise Stocking
Shift Scheduling
Policy Enforcement
Online Order Picking
Safety rules
Deposit Preparation
Fraud prevention
Report Generation
Retail Merchandising
Store Policies Enforcement
Transaction Approvals
Customer Assistance
Honest and Dependable
Creative Thinking
Problem-Solving
Reliable and Responsible
Cleaning and sanitizing
Active Listening
Customer Relations
Work History
August 2022 - October 2023
Joe Bobs Convienence Store - Sulphur Springs, TX
Cashier Team Lead
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Communicated with customers and team members to solve problems.
Processed both cash and card purchases and returns.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Developed strong relationships with repeat customers through friendly service interactions.
Trained team members on cash register operation and cash handling.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Quickly and accurately counted drawers at start and end of each shift.
Operated POS cash register and equipment to collect payments.
Increased customer loyalty and retention.
Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Contributed to a positive work environment by proactively addressing conflicts among team members.
Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Monitored areas for security issues and safety hazards.
Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
Promoted store loyalty programs to increase repeat business and bolster customer relations.
Collaborated with management to develop strategies for improving the overall shopping experience.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Processed refunds and exchanges in accordance with company policy.
Maintained current knowledge of store promotions and highlighted sales to customers.
Identified and resolved discrepancies and errors in customer accounts.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Responded promptly to requests for assistance, spills and customer inquiries.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Used POS system to enter orders, process payments and issue receipts.
August 2021 - September 2022
Saltillo Store - Saltillo, TX
Cook/cashier
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prepared food items in compliance with recipes and portioning control guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Communicated closely with servers to fully understand special orders for customers.
Streamlined kitchen operations with effective communication and collaboration among team members.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Contributed to positive guest experiences by accommodating special dietary needs and requests.
Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Supported kitchen staff training and development, leading to increased productivity and efficiency.
Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Showcased excellent knife skills for precise cutting and preparation of various ingredients.
Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
Mentored junior cooks in refining culinary skills through hands-on guidance.
Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Collaborated with management team to develop new menu items.
Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
Developed and maintained clean and organized kitchen workspace, setting standard for team.
Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
Streamlined food preparation process, increasing kitchen productivity.
Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
Managed time effectively to ensure timely meal preparation, even during peak hours.
Trained new kitchen staff, ensuring they met restaurant's high standards.
Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Enhanced kitchen efficiency by streamlining prep work processes.
Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
Maintained food safety and sanitation standards.
Kept kitchen clean and organized by performing daily maintenance tasks.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Followed strict standards for food handling and safety, minimizing risks to customers.
Managed opening and closing shift kitchen tasks.
Monitored food quality and presentation to maintain high standards.
Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Coordinated checklists to keep kitchen clean, stocked and sanitary.
Measured and mixed ingredients according to precise recipes for best results.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Adjusted recipes based on ingredient availability or customer request.
Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Trained and supervised cooking staff to expertly meet daily needs.
Planned menus for different events, seasons and customer requests.
Welcomed customers and helped determine their needs.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Stocked, tagged and displayed merchandise as required.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
December 1999
Fred Moore High School Denton, TX
High School Diploma
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