Customer Service Rep
Resume:
Lakeisha Lewis
Fort Worth, TX *6112
ad7rpb@r.postjobfree.com
WORK EXPERIENCE
Customer Service Rep
Trans American - Plano Tx - October 2021-
● Perform insurance transactions
● Assist customers with insurance payments
● Claims
● Answering insurance related questions
● Billing, accounting, processing, loans, etc
● Customer care development/Customer service development Sales Associate
Burlington Coat Factory – Fort Worth TX – October 2018- January 2021
● Greeting customers and responding to questions
● Improving engagement with merchandise and providing outstanding customer service.
● Operating cash registers, managing financial transactions, and balancing drawers and directing customers to merchandise within the store Customer Rep
Target Call Center – Fort Worth TX – October 2018- January 2019 (Full Time)
● Providing customers service on store merchandise and shipping concerns
● Handling inbound and outbound calls
● Upgrading Port over number change for mobile plans Sprint, Verizon, and AT&T Customer Service Retail Lead
Forever 21 - Hurst, TX - June2017 to March 2018
● Hold necessary meeting before and after shifts of goals and expectation for the day
● Greeting customers, helping guests on the sales floor
● Informing customers of sales or specials and ringing up purchases
● Organizing the store where the store is presentable to customer Head Office Assistant
Heavenly Landscape, - Fort Worth, TX – August 2015 to July 2018
● Assist the CEO with office Errands
● Filing invoices, emailing clients/ sending quotes, dispatching calls to correct lines, and appointment scheduling
● Assisting with payroll duties and Organizing events and special planning. Front Desk Office Clerk
Holiday Inn Express - Dallas, TX -February 2012 to June 2015
● Greet and welcome all guest entering the hotel
● Answer guest inquiries about hotel service, facilities, and hours of operation.
● Responsible for check in & check out process
● Manage reservations, perform bookings, and cancellations
● Record daily occupancy and rate totals
● Answer telephone and in- person queries about hotel services and facilities Customer Service Rep
Connextions -Irving, TX - September 2011 to January 2012
● Inbound and Outbound calls regarding pharmacy insurance and medicines refill concerns
● Ability to define problems collects data, establish facts, and draw valid conclusions.
● Accepts other duties as an opportunity to learn and demonstrates willingness to help other departments. Demonstrates flexibility as account priorities change. EDUCATION
Tarrant County College August 2016 to Present – Business Management PROFESSIONAL SKILLS
● CPR certified
● T.A.B.C. certified
● Microsoft Access Excel Power Point 50WPM and 10ky
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