Customer Service Mortgage Loan

Patricia Molina

ad7rec@r.postjobfree.com 682-***-**** Fort Worth, TX

Summary

Seasoned Mortgage Loan Closer with 26 years of experience, adept at managing closing processes and ensuring compliance with financial regulations. Proficient in coordinating with title companies and preparing legal documents for real estate transactions. Seeking to leverage meticulous attention to detail and collaborative skills as a Call Center Representative. Work Experience

GateWay Mortgage Group, a division of Gateway First Bank Mortgage Loan Closer Dallas, Texas, United States May 2016 - Sep 2023

• Oversaw the closing process for various loan products, ensuring adherence to compliance standards and transaction accuracy.

• Examined and confirmed the integrity of loan documentation, upholding the company's commitment to high-quality loan processing.

• Collaborated with title companies to reconcile the Closing Disclosure (CD) and ensure seamless finalization of transactions.

• Managed the timely release of closing documents, effectively fulfilling additional closing duties as needed. Schwartz & Associates

Mortgage Loan Closer McKinney, Texas, United States Jul 2015 - May 2016

• Executed thorough examinations of FHA, Conventional, VA, and Bond loan files, verifying complete accuracy before closure.

• Collaborated with Title companies to reconcile Closing Disclosures and expedited the distribution of necessary documents.

Newman & Lawler, PC

Mortgage Loan Closer Fort Worth, Texas, United States Dec 2001 - Jul 2015

• Ensured accurate closure of FHA, Conventional, and Bond loan files by verifying compliance with financial regulations.

• Coordinated with Title companies to reconcile Closing Disclosures and expedited the release of closing documents.

• Prepared legal documents, including Title Company paperwork, Warranty Deeds, and Curative documents, to facilitate real estate transactions.

Fort Worth Mortgage

Mortgage Loan Closer Fort Worth, Texas, United States Aug 1995 - May 2000

• Ensured accurate preparation and review of loan documentation, including Title work and Settlement Statements, to maintain compliance with construction draw requirements at closing.

• Collaborated with attorneys to confirm the accuracy of loan data and effectively organized construction information in the company database.

Colonial Savings & Loan Association

Customer Service Department Fort Worth, Texas Oct 1994 - Jul 1995

• Managed customer inquiries across various channels including phone, written correspondence, and in-person visits, ensuring timely and accurate resolution of issues related to mortgage loans, escrow accounts, and compliance with legal requests from entities such as the IRS and FBI.

Fort Worth Mortgage

Closing Department Fort Worth, Texas Jul 1993 - Oct 1994

• Managed the closing process for refinances and purchases of FHA, VA, and conventional loans, ensuring compliance with lender requirements by reviewing title commitments, surveys, tax, and insurance documentation; prepared files for transition to servicing department and addressed document corrections post-audit. Colonial Savings & Loan Association

Post Closing Specialist Fort Worth, Texas Sep 1992 - Jul 1993

• Responsibilities included auditing various types of loans such as FHA, Conventional, VA, USDA, Bond Loans

• for document accuracy, correct document form, and verify the closing cost charged on the Settlement Statement

• according to FHA/VA guidelines. We also prepared perm files for insuring the loan with FHA. The duties include

• banking files which included in pulling the original Note for filing pools to be shipped to the investors. Colonial Savings and Loan Association

Customer Service Department Fort Worth, Texas Dec 1985 - Sep 1992

• Responsibilities include high priority correspondence consisting of Attorney letters, complaints filed with the

• Attorney General office and the Better Business Bureau. Customer inquiries by phone, letter or walk in, Escrow

• analysis, account research (follow-up), Credit inquires, Hazard Insurance, Computer adjustments, Controller for

• the new customer tracking system. Also assist with Insurance Loss Drafts on Mortgage Properties including the

• reporting of damages, making decision on disbursements of funds according to the investor's requirements and

• ordering inspections upon completion of repairs. Education

Paschal High School

Fort Worth, Texas, United States

Skills

Mortgage Loan Closer, Closing Escrow, Hud-1, Mortgage Loan Lending, Disbursement, Fbi, Warranty, Customer Inquiries, Customer Service Representative, Audit, Perm, Communication, Problem Solving, Microsoft Office, Typing, Grammar

Contact this candidate