Service Specialist Assistant Manager

TARYN THOMAS

303-***-****) ad7rdj@r.postjobfree.com Raytown, MO 64133

CAREER OBJECTIVE

Enthusiastic and ambitious customer-focused service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires while delivering legendary service on every interaction.

EXPERIENCE

RETAIL

SUPERVISOR

Morrison Healthcare

Kansas City, MISSOURI December 2021 - Present Keep records of purchases, sales and requisitions. Enforce safety, health and security rules.

Inventory stock and reordered when inventory dropped to specified level.

Observe and evaluate workers and work procedures to check quality standards and service and complete

disciplinary write-ups.

Perform various financial activities, such as cash handling, deposit preparation and payroll.

Assess nutritional needs of patients, plan special menus, supervised assembly of regular and special diet trays and oversee delivery of food trolleys to hospital patients. Keep accurate records in compliance with

sanitation, food service requirements, and federal regulations.

Train workers in service, sanitation and safety

procedures.

Assign duties, responsibilities and work stations to employees in accordance with work requirements.

Conduct meetings and collaborate with other

personnel for menu planning, serving arrangements

and related details.

Monitor compliance with health and fire regulations to reduce risk.

ASSISTANT MANAGER

Summit Restaraunt Group. Lee's

Summit

US, MISSOURI August 2018 - August 2020

Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate

employee performance

Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients

Milestones and deliverables Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food

is prepared and presented in an acceptable manner

Investigate and resolve complaints regarding food

quality or service

Monitor employee and patron activities to ensure liquor regulations are obeyed

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity

Schedule staff hours and assign duties.

ASSISTANT MANAGER

Heilan Group. Chili's Bar and

Grill,Lee's Summit

US, MISSOURI August 2004 - August 2018

Inspect dining and serving areas to ensure cleanliness and proper setup

Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control

Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate

employee performance in dining and lodging facilities Prepare staff work schedules.

EDUCATION

ASSOCIATE OF APPLIED SCIENCE IN DENTAL HYGIENE

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity

Review work procedures and operational problems to determine ways to improve service, performance, or safety

Keep records required by government agencies

regarding sanitation, and food subsidies when

appropriate

Johnson County Community College, Overland Park, KANSAS December 2001 SKILLS Adept at leading both back of house and

front of house employees ensuring the

highest standards of quality.

Microsoft Word and Excel

Conflict resolution Guest Satisfaction

Positive, hardworking, hands-on leader with 10+

years' experience managing restaurant operations.

Customer service and food quality. Expert in the

areas of scheduling, inventory management, food,

Labor, and food safety policies and guidelines. Cash Handling and Reconciliation Reporting and Performance Analysis

CERTIFICATIONS

Certified Foodservice Manager (ServSafe)

REFERENCES

References available upon request

Contact this candidate