Customer Service Security Guard

808-***-**** ad7r9e@r.postjobfree.com Orlando, FL *****

Michael Poindexter

CAREER OBJECTIVE

Dedicated and versatile professional seeking a challenging role with the opportunity to grow. Leveraging a successful entrepreneurial background and a proven track record of managing diverse business operations, I aim to contribute my leadership, communication, and problem-solving skills to drive organizational success. With a customer-centric focus and a passion for fostering collaborative team environments, I aspire to excel in roles that require strategic thinking, effective communication, and a hands-on approach. EXPERIENCE

OWNER/OPERATOR, Orlando, FL

Real Freedom Home Improvement, March 2020-Present

• Owned and operated a home improvement/ handyman business

• Responsible for all marketing, new customer acquisition, retention, billing

• Managed 4 full-time employees; hiring, payroll, firing CO-OWNER/OPERATOR, Orlando, FL

Pool Masters, January 2019-March 2020

• Co-owner and operator of swimming pool maintenance and repair company.

• Managed the daily operations related to customer service, inventory management, and marketing.

• Negotiated contracts and agreements with business partners, vendors, and customers.

• Reduced operating costs by implementing more efficient inventory tracking system.

• Sold company and assisted in transition of customers to new model of operations SECURITY GUARD, Orlando, FL

G Mile Services, June 2019-November 2023

• Protected property and staff by maintaining a safe and secure environment.

• Observed areas for signs of crime or disorder and investigated disturbances.

• Advised management of potential security risks or hazards. SECURITY GUARD, Orlando, FL

Infinity Protection Services, February 2016-May 2019

• Maintained crowd control at scene of accidents or injuries to assist victims and investigate causes.

• Provided assistance to law enforcement personnel during investigations and arrests.

• Administered first aid and obtained assistance from paramedics to respond to medical emergencies. SCHOOL DIRECTOR, Winter Park, FL

IKO Karate, May 2016-May 2019

• Responsible for full management of after-school karate studio/program.

• Monitored student attendance, program progress, and reported back to parents on a regular basis.

• Worked with local schools and other agencies to recruit new students.

• Organized winter and summer camps and coordinated field trips.

• Responsible for arranging and coordinating student transportation and parent pick-ups/ drop-offs.

• Coordinate adult programming and live events, including advertising and press releases. CONTACT CENTER SPECIALIST, Orlando, FL

Dial America, May 2015-May 2016

• Sales & Customer Support for Sirius XM Radio Subscriptions.

• Handled outbound and inbound Sales & Customer Service Calls.

• Negotiated pricing and promotions; handled retention calls from customers. BALLROOM DANCE INSTRUCTOR, Orlando, FL

Dance It Studio, May 2014-May 2016

• Evaluated student performances in order to identify areas requiring improvement or further instruction.

• Developed and implemented age-appropriate dance curriculum for students ranging from beginner to advanced levels.

• Participated in publicity planning and student recruitment. BALLROOM DANCE SPECIALIST, Orlando, FL

Arthur Murray, April 2013-May 2014

• Provided feedback on performance and progress to ensure goals were achieved.

• Maintained a positive learning environment by motivating students to reach their full potential.

• Assisted with auditions for competitive teams and performances at local events. BALLROOM DANCE INSTRUCTOR, Bonita Springs, FL

DanceLife of SWFL, January 2011-April 2013

• Created interactive learning activities to engage students in the classroom.

• Helped students understand difficult concepts with hands-on learning and group projects. STORE MANAGER, Marco Island, FL

Rack Room Shoes, June 2009-January 2011

• Interviewed, hired, and managed 8 employees and 2 assistant managers according to team needs.

• Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.

• Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.

• Set sales targets and budgets for team leads and employees to follow. BALLROOM DANCE INSTRUCTOR, Naples, FL

Modern Steps, March 2007-June 2009

BARTENDER / SERVER, Naples, FL

Remy’s Bistro, March 2006-April 2008

• Server and bartender at upscale Hawaiian-fusion bistro FRONT END RETAIL SUPERVISOR, Bonita Springs, FL

Michael’s Arts & Crafts, April 2006-March 2007

• Supervised front end including cashiers, cash room, and customer service desk (up to 5 employees per shift)

• Approved and processed all refunds, prepared and counted cash drawers at the beginning and end of shifts

• Assisted with other retail operations including stocking, plan-o-gram setup, and inventory BALLROOM DANCE SPECIALIST/ INSTRUCTOR, Bonita Springs, FL DanceLife of SWFL, April 2004-March 2006

VETRINARY TECHNICIAN, Bonita Springs, FL

North Naples Animal Hospital, -January 2002 - April 2004

• Started as kennel supervisor and groomer, quickly promoted to front desk supervisor.

• Responsible for check-in, check-out, billing, processing payments and maintaining patient charts.

• Assisted in all areas of practice, including patient exams, laboratory and pharmacy. DIRECTOR, Naples, FL

John Robert Powers, February 2001-April 2004

• Operated full-service acting and modeling school franchise.

• Recruited actors, actresses, and models to provide instruction to enrolled students.

• Negotiated contracts with vendors, suppliers, customers, and partners effectively.

• Spearheaded new business development initiatives that drove revenue growth.

• Scheduled and attended meetings and interviews with studio executives. EDUCATION

DANCE PERFORMANCE IN TRADITIONAL DANCE CANDIDATE, Orlando Valencia State College, Expected graduation March 2026 LANGUAGES

Spanish – Conversational

VOLUNTEER EXPERIENCE

VOLUNTEER, Orlando, FL

Hands On Orlando, March 2013-May 2016

SKILLS

Customer Service, Leadership, Administrative, Safety, Marketing, Management, Payroll, Scheduling, Reporting, Hiring, Teaching, Ballroom Dance, Food Service, Bartending, Veterinary Tech, Adult Education, Transportation, Logistics, Music, Handyman, Home Improvement, Power Tools, Driving, Swimming Pool Maintenance

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