Customer Service Driver Supervisor
Resume:
PROFESSIONAL SUMMARY
With a proven track record at E Noa Tours, I excel in optimizing
routes and enhancing passenger safety, showcasing my analytical thinking and customer service excellence. Renowned for maintaining a clean driving record and fostering strong working relationships, my approach significantly boosts operational efficiency and client satisfaction.
Reliable candidate experienced in transporting passengers safely and on time. Proven ability to work efficiently and effectively in both solo and team settings. A strong commitment to providing excellent customer service, with a focus on creating a comfortable and enjoyable experience for all passengers.
Dedicated individual possesses an outstanding safety record and a proven track record of providing exceptional customer service. Skilled in route planning, navigation, and defensive driving. Achieved an excellent reputation for providing dependable and timely service in a professional manner. Committed to maintaining a clean and safe vehicle at all times.
Efficient professional with 26 years of experience and proven knowledge of load management, customer service, and road safety. Aiming to leverage my abilities to successfully fill the Driver Supervisor role on your team.
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
EXPERIENCE
Shuttle Driver
July 2022 - February 2024 Hawaii Pacific University, Honolulu, HI Shuttle H. P. U. students from Aloha Tower Market Place, Dorms, To Hawaii Loa College in Kaneohe. And pick up students at Hawaii Loa and shuttle them back to Aloha Tower. I talk to the students if they have any questions about the shuttle service or if they need help, I can call Security.
CONTACT
ad7r0o@r.postjobfree.com
Honolulu, HI 96813
SKILLS
• Clean Driving Record
• Map Reading
• Effective communication skills
• Clean MVR
• Fluent in English
• Analytical Thinking
• Vehicle Inspection
• Problem-Solving
• Safe Driving Practices
• Dependable and Trustworthy
• Customer Service
• Passenger safety management
• Valid [State] license
• Problem-solving abilities
• Two-Way Radio Operation
• Dispatcher Communication
• Traffic Laws and Regulations
• Passenger transportation
• Strong Working Relationships
• Teamwork and Collaboration
• Customer relations skills
• Transportation Coordination
MELVIN STARKEY
DRIVER SUPERVISOR / DISPATCHER / CUSTOMERS SERVICE Driver Supervisor- Dispatcher
June 1993 - March 2021 E Noa Tours, Honolulu, HI
• Drove responsibly to provide passengers safe travel experience. Inspected vehicles prior to each shift for mechanical issues or safety concerns.
•
Displayed exceptional problem solving abilities when dealing with unexpected delays or changes in route plans.
•
Maintained cleanliness of interior and exterior of the shuttle bus at all times.
•
Provided assistance to disabled passengers in boarding and exiting the shuttle bus safely.
•
• Maintained detailed records of daily routes and passenger counts. Followed relevant safety regulations and state laws governing vehicle operation and ensured that passengers followed safety regulations.
•
When not Driving, This is usually in the summer time when School is not in session. I help with Security in the Aloha Tower Security office. I answer phones And help with Customer Service and Emergency's. And watch Security cameras making sure Aloha Tower is safe.
•
Supervised and trained drivers on vehicle operation procedures, route planning, and customer service protocols.
•
Developed strategies for optimizing routes and scheduling driver shifts to maximize productivity.
•
Identified trends in driver behavior that may lead to increased risk exposure and implemented corrective measures accordingly.
•
Managed a fleet of vehicles, ensuring compliance with all safety regulations.
•
Investigated accidents involving company vehicles; prepared incident reports for insurance purposes.
•
Provided guidance to ensure proper use of company resources while maintaining cost efficiency.
•
Created detailed reports tracking driver performance, fuel usage, and other operational metrics.
•
Evaluated driver performance against established standards; provided feedback and coaching opportunities as needed.
•
Maintained open communication channels between drivers and operations staff to ensure smooth workflow.
•
Developed training materials for newly hired drivers; conducted orientation sessions as needed.
•
• Enforced safety rules and regulations.
Drove vehicles and operated machines and equipment to complete work assignments and to assist workers.
•
Conferred with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
•
EDUCATION
High School Diploma
June 1986
Roosevelt High Scool, Nehoa St. Honolulu Hi 96822
CERTIFICATIONS
• Hawaii Driver License CDL- Class C
REFERENCES
Leif Mokuahi — Royal Construction
Supervisor Foreman
ad7r0o@r.postjobfree.com
Troy Hewlen — HC&D Construction
CDL A OTR Driver
ad7r0o@r.postjobfree.com
Friend
Friend
Contact this candidate