Customer Service Sales Manager
Resume:
B R I A N M A H O N E Y
EXPERIENCED, INTERPERSONAL CUSTOMER SERVICE PROFESSIONAL
Motivated, outgoing professional with an extensive track record of providing exceptional support, problem solving, and assistance to clients from a wide range of backgrounds – ensuring success within a wide range of industries.
Highly skilled communicator with proficiencies in client management, customer service, relationship building, and conflict resolution.
Experienced in phone communication, analytical thinking, and positive customer service assurance. AREAS OF EXPERTISE
Customer Support
Client Relationships
Prospecting
Logistics
Support Services
Product Knowledge
Sales Skills / Processes
Continued L & D
Strategic Planning
Conflict Resolution
RFP’s / RFQ’s
Business Referrals
PROFESSIONAL EXPERIENCE
My Smart House – Murrieta, CA June 2022 - Present
Sales Manager
Check appointments, build proposals and preparation for the sales team.
Estimating projects including solar, HVAC, roofs, ducting, patio covers, etc.
Setting, Tracking and Reviewing of sales on a weekly and monthly basis. Infinity Energy – Temecula, CA July 2020 - May 2022 Branch Manager
Training and development to corporate standards of sales and canvassing representatives.
Generating leads through prospecting to achieve weekly sales goals.
Continuously learning trends and changes to equip sales teams with best sales strategies. REE Mechanical – Temecula, CA Sept. 2016 - Jan 2019 Sales Manager
Implement sales processes and procedures learned from BDR seminar.
Building pipeline through set procedures for a repeatable process.
Creating new business and sales opportunities in current pipeline and prospects New Horizons Learning Group – Temecula, CA Dec. 2015 – Aug. 2016 Account Executive I
Established a relationship with existing local customers as well as prospective customers.
Scheduling meetings and conference calls with customers to help plan training initiatives and goals.
Providing IT training solutions and advice in a consultative fashion. Knowledge United LLC – Temecula, CA Dec. 2013 – Nov. 2015 Enterprise Account Executive
Established a relationship with existing customers as well as prospective customers.
Meeting with clients across the country to help plan training initiatives and goals.
Providing IT training solutions and advice in a consultative fashion. EDUCATION
Temecula Valley High School, Temecula, CA
Riverside City and County YMCA, Riverside, CA – CPR Certified, First Aid Certified
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