Customer Service Office Manager

Dvora Diggs

*** ********* ** ******* **, ***** 770-***-**** ad7qu7@r.postjobfree.com

Objective

To obtain employment where I can share my vast experience with a company that has growth potential. Education

Brockton Adult Learning Center 1994-1994 GED scoring the highest scores in the state of Massachusetts.

Everest Institute 2007-2008 Certified Medical Administrative Assistance Phoenix University (online) 2013-2014 Bachelor's Degree Business Arts & management Distant Learning System (online) 2021-present Courses to become a Registered Nurse. Skills & Abilities

MANAGEMENT

I have been an office manager for several call centers, I have also been an online customer service manager.

SALES

I have experience as a sales rep in several department stores and online. COMMUNICATION

I am a customer service rep and telemarketer with over 10 years of communications experience. LEADERSHIP

Over 15 years’ experience as a team lead, 6 years’ experience as a dispatcher, and 2 years’ experience as a HR manager

Experience

Adecco Staffing

HR Representative/CustomerCare Rep National Grid 2021-present Completely I-9 forms and verification of Id's/taking inbound calls from customers assisting with high call volume.

Adecco Staffing

PATIENT FINANCIAL SERVICES ATRIUS HEALTH CARE 2021-2021 Checking in patients, confirming insurance, collecting copays and balances. End of shift money drop. Adecco Staffing

STAFFING COORDINATOR AMAZON 2020-2020

Intake of new hires, running background check, performing drug test, setting schedules, verifying Id’s.

HOME HEALTH CARE AIDE COMFORCARE 2019- 2020

Human Resource Recruiting new caregivers, conducting orientations and assigning shifts. Taking care of Hospice and non-Hospice patients in their homes, provide comfort, companionship, light housekeeping, medication disbursement, and end of life comfort to the family. CUSTOMER SERVICE REP WASTE MANAGEMENT 2018- 2019

Answering complaint calls, taking payments, setting up new service, canceling service, moving service, and adjusting accounts. Dispatching trucks to extra pickups. DISPATCHER BROWN & BROWN TRUCKING 1998-2005

Dispatching trucks for family business, tracking locations, tracking pick ups and drop offs, maintaining office supplies, contacting vendors and customers to ensure timely service, maintaining gas logs and driver schedules.

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