Customer Service Representative

Edward Ben Nonie

Freetown, W ***** 232******** ad7qru@r.postjobfree.com

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Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skills

Disaster Recovery

Customer Service

Problem-Solving

Team building

Time Management

Self Motivation

Effective Communication

Interpersonal Communication

Friendly and Patient

Relationship Building

Team Collaboration

Information Security

Information confidentiality

Documentation Management

Documentation And Reporting

Technical leadership

Application support

Experience

IT OFFICER/SECRETARY 08/2022 - Current

Hammond International School - Freetown, Western Area Provided training sessions for end users on how to use various software programs. Maintained inventory records of IT equipment and supplies. Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer. Implemented security measures such as firewall configuration and virus protection software installation and updates. Created documentation for common IT tasks such as troubleshooting steps for various types of problems. Organized and maintained a filing system to track student records. Produced daily attendance reports for students from information received from teachers. Created spreadsheets, documents, presentations, forms, letters and other materials using Microsoft Office Suite applications such as Word, Excel and PowerPoint.

Provided administrative support to the Assistant Principal on special projects as needed. Developed and maintained filing systems for confidential documents and records. Prepared agendas for staff meetings and took minutes during said meetings. Responded promptly to requests from parents and guardians regarding their children's educational needs. Assessed data processing proposals and requirements to determine project feasibility. Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.

DATA ENTRY OPERATOR 09/2022 - 11/2022

Electoral Commision For Sierra Leone - Freetown

Verified accuracy of data entered by comparing it to source documents. Organized paper documents into digital filing system for easy access. Updated existing data records and deleted unnecessary files. Performed basic administrative duties such as filing, copying, scanning. Maintained data entry requirements by following data program techniques and procedures. CAREGIVER 05/2020 - 01/2022

Self Employed - Freetown, Western Area

Monitored vital signs, including blood pressure, temperature and pulse rate. Provided companionship for elderly clients by engaging in conversation and participating in recreational activities. Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs. Education and Training

Institute of Public Administration And Management - Freetown Bachelor of Science Information Technology, Expected in 2028

St. Helena Secondary School - Freetown, Sierra Leone High School Diploma 08/2022

Languages

English: First Language

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