Administrative Assistant Customer Service
Resume:
Takya T. Scurry
**** ******* *****, *******, ** *0035 678-***-**** ad7qja@r.postjobfree.com
SUMMARY
Collaborative professional with an unwavering commitment to customer service. Creates the opportunity to build productive relationships, resolve complex issues and win customer loyalty. Performs exceptionally well in high-pressure situations and maintains the utmost ethical standards to achieve and exceed customer’s expectations. Driven by new challenges and desire for success in all endeavors. Proficient with organizing skills Microsoft productivity software and maintaining a professional attitude. Specializes in customer service maintaining corporate policy, bookkeeping, and filing skills. Immensely enjoys navigating all aspects of customer service, administrative and sales. Expertise in:
● Extensive clerical experience
● Able to handle inbound and outbound correspondence duties
● Bookkeeping training
● Sales Marketing
● Vendor Relationship Management
● Consolidation, Analysis, & Reporting
● Cost & Risk Reduction
● Process Improvement/ System Efficiencies
● Cash Handling/ Entry Level Bank Teller
● Administrative Assistant
● Collections/Reviewing and renewing contracts
● Attention to detail and Quickbooks experience
EXPERIENCE
Credit Manager/Administrative Assistant Bestway August 2023-Current
● Maintained company visitor schedule and processed all visitors schedule and processed all visitors according to company security policies.
● Assisted in bookkeeping duties and maintained a petty cash spreadsheet.
● Worked with human resources to screen resumes and set up initial interviews with employment candidates.
● Assisted with scheduling meetings
● Screened incoming calls for management and executive staff.
● Approving or rejecting loan requests, based on credibility and potential Research and evaluate clients’ creditworthiness
● Processed payroll hours and accounts payable, monitor fleet car assignments.
● Create credit scoring models to predict risks
● Approve or reject loan requests, based on credibility and potential revenues and losses
● Calculate and set interest rates
● Negotiate loan terms with clients, assist them with gaining ownership
● Monitor payments, collet and renew clients contracts
● Maintain records of loan applications
● Follow up with clients to manage debt settlements and loan renewals
● Ensure all lending procedures comply with regulations
● Develop, review and update our company’s credit policies
● Monitor gain/loss report
ACCOUNTS DEPARTMENT ASSISTANT MANAGER AARON’S Mar 2023-Sep 2022
● Helped guests check in and answering questions
● Establish sales goals by forecasting monthly sales quotes and projecting expected sales volume for existing and new products.
● Drives the success of the store by leading the customer accounts department with the goal of achieving company standards for collections and lease renewals.
● Influence team performance to help customers achieve their goals of ownership and assume a multifunctional job position.
● Assist Store Manager with operational functions which include account recommendations, payment frequency as well as payment history to monitor accuracy.
● Achieve 39.9% in collections on lease agreements, which put the store at the top 4% within the region out of the 12 Aarons locations in the East Atlanta Region. UNIVERSAL BANK TELLER/INTERN UCB December 2022-Mar 2023
● Receives and processes checks and cash for deposits into accounts.
● Receives and processes mortgage, consumer loan, credit card, utility and other payments. ● Managing the current client base with a focus on financial growth and development, ensuring compliance standards are maintained.
● Create and endorse Cashier's Checks, completing disbursements and completing any transaction a customer may need.
● Received an honor badge for the best customer service, received a plethora of positive reviews from customers, applauding my attentiveness and customer service SALES MANAGER AARON’S JUNE 2019- November 2022
● Establish sales goals by forecasting monthly sales quotes and projecting expected sales volume for existing and new products.
● Strategize with senior management to develop lead marketing plans.
● Analyze sale pipelines and trends to develop plans to address performance gaps.
● Reviews sales team closing ratio and cold call conversion.
● Number one in the East Atlanta Region for generating 99% of sales revenue in the company. CUSTOMER SERVICE REPRESENTATIVE AARON’S NOVEMBER 2016- June 2019
● Maintain constant presence on the showroom floor to address customers on the floor. Approach browsing customers and initiate conversation to determine buying preferences.
● Handle customer inquiries, complaints, billing questions and payment extension/service requests.
● Provide quality assurance merchandise such as Furniture and Home Appliances and maintain cleanliness on the sales floor.
● Assist management to identify and resolve issues in the store.
● Provide product and brand knowledge to customers.
● Inform new customer growth and renewal payment processing
● Responsible for direct marketing materials by creating promotional flyers and attending different communities to market.
● Awarded top sales associate (November 2016) ranked number 4 in top sales associate (March 2017) in our Region (over 200 stores)
HOSTESS THE MAD ITALIAN JUNE 2013-OCTOBER 2014
● Welcomed customers and helped to determine their orders.
● Responding to customer inquiries, issuing receipts and record customer suggestions in a pleasant professional manner.
● Provided customers with payment information, tallied cash, processed credit cards on POS systems.
● Monitored the status of the place orders and encouraged coworkers for faster preparation and service to exceed and meet customer’s expectations. Education
Aceable Academy, Online course, Lithonia, Ga March 2023- Current South University Savannah, Georgia March 2018- 2020 Student in B.A. in Business Management
Chamblee Charter High School Atlanta, Georgia Graduated May 2014 High School Diploma References furnace upon request
2
Contact this candidate