Accounts Payable Customer Service

Betty A. Hanson

*** ****** **. ********, ** ***** ph: 713-***-****

ad7qb4@r.postjobfree.com

EXPERIENCE:

Applicant Processor - Tristar Temp Agency-City of San Antonio- May 1, 2020 - March 17. 2021

Applicant Processor - Will organize submitted documents, data enter into an online case-management system, ensure all eligibility documentation is complete in the application that is submitted from the Assessment Responder process and then determine what fund to process the application under, (GF Risk mitigation, Grant funded CDBG or GF Relocation assistance) based on income and situation. Staff will need to calculate income and make determinations on fund use. Organization skills, basic computer navigation on-line, data entry and minimal eligibility determination decisions.

● Need to pay attention to detail to be able to sort through multiple pages of supporting documentation such as lease agreements, pay stubs, tax returns, hardship documents, etc. and take data from those documents and accurately and completed transpose onto this workbook. Also, all documents are confided and able to run this process with minimal handholding in order to process through the volume we need done.

● They must be experienced in payroll and loan processing in order to effectively interpret the pay stubs and complete the excel forms.

● Experienced in Excel and in house software.

Co-Owner Sugar Plum Cake Supplies & more 10/15/2016 – 06/30/2019

● Operated store, cash sales of cake supplies

● Handled accounts payable, and sales taxes

● Provide friendly and accurate customer

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Customer Service- Tax Specialist- BP 06/2012- 10/2014

● Responsible for tax evaluations, accurate setup of tax exemptions, and customer testing invoices for both new and existing customers

● Provide tax consultancy for internal and external groups

● Provide friendly and accurate handling of customer calls

● Handle inbound emails for sales orders/working with customer master to insure accuracy at point of sale

● Strong skills with Microsoft Word, Excel, Outlook and Access, Microsoft Dynamics 365

Accounts Payable-Customer Service, Smart Source - 11/2010-11/2011

● Performed general office duties and administrative tasks

● Handled accounts payable with SAP software systems

● Ensured compliance with accounting deadlines.

● Strong skills with Microsoft Word, Excel, Outlook, Access. Account Manger- Securities Quote Exchange - 07/2006-07/2010

● Implemented a simple Internet solution for receiving broker quotes

● Responsible for providing seamless straightforward processing by utilizing FTP.

● Responsible for daily & monthly accounts, and daily reports.

● Strong skills with Microsoft Word, Excel, Outlook, Access. Executive Assistant-SPECIALTY GRAPHICS, INC. - Addison, TX - 08/2004-02/2005

● Responsible for Accounts Payable/Accounts Receivable using QuickBooks.

● Maintained Customer database/Customer Service

● Provided accurate order writing, vendor relations, customer satisfaction, honesty confidence, client problem solving

● Provided periodic mass mailings to prospects, helping with creating, copywriting designing sales materials.

Outbound Logistics Coordinator-Venturi Staffing Partners- Richardson, TX 09/2002-06/2004

● Responsible for imports/exports for plush toys/POP for stores for Blockbuster locations

● Maintained Excel/Access data base

● Matched invoices to freight charges for accounts payable

● Processed sales for Blockbuster in customer service page 2

Bridal/Designer Customer Service-Pier 1 Imports- Ft. Worth, TX – 05/1998-05/1999

● Responsible for incoming calls for Pier 1 Designer program for over 30,000 designers and over 700 Pier 1 stores from across the US

● Handled customer service problems for Pier 1 stores

● Processed applications for a Pier 1-specific program and entered data on a daily basis

● Strong skills with Microsoft Word, Excel, Outlook, Access. Business Manager-YMCA of Metropolitan- Ft. Worth. TX 02/96-05/1998

● Achieved budgeted income and growth; managed budgeted expenses in including reserves, follow policies and procedures

● Responsible for Accounts Payable, Accounts Receivable, Billing using AS400

● Strong skills with Microsoft Word, Excel, Outlook, Access, AS400.

● Built teams for leadership-planning and participation for development and recognition

● Achieved goals for recruitment, funds and collections, sustaining, grants, special events

EDUCATION

Jefferson High School – San Antonio, Texas - Diploma Academy of Real Estate – San Antonio, Texas

Angelina College – Lufkin, Texas

Seminars & Training Classes

All class Microsoft Word, Excel, Outlook, Access.

Management Skills for Supervisors

Handling Employee Discipline & Performance Mistakes YMCA of the USA-Staff Development

YMCA Problem Solving & Decision Making

YMCA Principles and Practices

YMCA Volunteerism

YMCA Group Work

REFERENCES: Excellent references available upon request page 3

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