Customer Service Managed Care
Resume:
Leonard Brooks
Crown Point, IN *****
ad7ptv@r.postjobfree.com
Outgoing and friendly customer service representative with 11+ years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor Authorized to work in the US for any employer
Work Experience
Eligibility Specialist
Knowledge Services-Crown Point, IN
November 2023 to Present
Execute managed care enrollment tasks using the Welfare Management System (WMS)
• Review enrollment concerns through WMS, and other State Medicaid Data systems.
• Assess managed care issues within the State of Health framework and determine subsequent actions
• Collaborate with local district, State Department Of Health and Enrollment Broker personnel to address managed care issues
• Adhere to all standards specified for this role as outlined in the corresponding annual performance criteria and bonus template
• Perform managed care enrollment activities on the Welfare Management System (WMS)
• Review enrollment issues using WMS, eMedNY and other State Medicaid Data systems
• Evaluate State of Health managed care issues and make next step determinations
• Interact with local district, SDOH, eMedNY and Enrollment Broker staff to resolve MC issues
• Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
Bottling Technician
Albanese Confectionery Group-Merrillville, IN
June 2023 to November 2023
• Provide operational support to maintain production flow of operational work areas.
• Works cooperatively and effectively with fellow team members.
• Operate and maintain production support equipment.
• Complete daily paperwork as required and applying proper documentation practices.
• Confirms and documents materials used in manufacturing processes.
• Perform inspections of products for non-conforming conditions
• Correctly identify and label products
• Understand and adhere to quality requirements.
• Communicate effectively with team members, leaders, and supervisors.
• Support and perform tasks related to startup, changeover, cleaning, and shutdown of work areas and equipment.
• Maintain a clean and safe work area.
• Ensure proper sanitation procedures are adhered to.
• Interpret and adhere to all Standard Operating Procedures
• Comply with all company Quality, HACCP, GMP and Food Safety Standards
• Comply with all company safety policies and procedures.
• Other duties as assigned.
Customer Service Rep
GDKN Corporation-FL, Jacksonville
July 2022 to May 2023
Created a new customer database by entering customer information into a database Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Customer Service Representative Lead
Teleperformance-Merrillville
January 2016 to July 2022
Created a new customer database by entering customer information into a database Reduced average call duration by 58%
Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
Reduced complaints by 40%
Housekeeping Attendant Lead/GroundsKeeper
Radisson Hotels Americas-Merrillville, IN
July 2013 to January 2016
Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
Upheld the highest standards of cleanliness and staff conduct and reduced complaints by 60% Mows lawns, trims weeds, and rakes leaves as assigned. Picks up and removes trash prior to mowing a designated area. Empties trash and recycling containers.
Trims bushes, shrubs, and hedges.
Prepares soil and plants flowers, bushes, hedges, or shrubs. Education
Diploma in General Studies
Denison High School - Denison, IA
January 2012 to May 2013
Skills
• Microsoft word
Customer Service
Power point
Leaderships
Communication
Empathy
Active listening
problem-solving
• Data Entry
• Sales
• Customer service
• Sales
• Computer skills
• HIPAA
• Groundskeeping
• Communication skills
• Microsoft Outlook
• Microsoft Excel
• Maintenance
• Mechanical knowledge
• Facilities maintenance
• Plumbing
• HVAC
• Electrical experience
• Custodial experience
• Commercial cleaning
• Janitorial experience
• Cash register
• Floor care
Certifications and Licenses
Driver's License
Non-CDL Class C
Certified Coding Associate
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