Call Center Field Representative

Derrick Thompson

619-***-**** ad7omw@r.postjobfree.com La Jolla, CA 92037

SUMMARY OF SKILLS AND EXPERIENCE

Over 20 years of experience as a call center agent. Using multiple guidelines and procedures. With more than 12 years of training in conflict resolution, problem solving, and negotiating agreeable outcomes in a consultative manner.

Excellent multitasking abilities.

Proficiency in maintaining and troubleshooting computer systems. MS Office Suite, CRM systems and other contact management systems.

Over 20 years of experience in account development, lead generation.

With more than 12 years training in conflict resolution, problem solving, and negotiation There is a low ramp up time toward becoming a productive employee.

EMPLOYMENT

Samplers Inc. September 2023 - Present

Brand Ambassador –Field Representative

As an on-call field representative, I worked closely with the store manager to distribute vendor product promotions as directed by the client.

Front Row

Brand Ambassador –Field Representative

As an on-call field representative. I distributed various products from varying vendor products, by following the event guidelines. July 2015 –12-2022

Auto Buying Specialist

Affinity Development Group, San Diego Ca. Jan 2020-June 2020

Worked with auto buying customers to understand needs and provide a consultative service.

In a call center environment. Inbound and outbound were handled while capturing customer information and answering customer inquiries.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Handled calls to address customer inquiries and concerns. Increased customer satisfaction by answering automotive purchase questions.

Supported needs of Auto Buying Specialist with skill and efficiency.

Enhanced customer satisfaction with fast, knowledgeable answers to vehicle purchase questions.

Met customer needs consistently, closely discussing each person’s needs and how best to meet each one.

Call Center Agent

Coast Personnel Services, San Diego Ca. April 2019-Jan 2020

Served customers by going above-and-beyond to offer exceptional support for all needs

Met customer needs consistently, closely discussing each person’s needs and how best to meet each one.

Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals.

Using strong verbal and written communication skills and excellent abilities to listen and respond to customer inquiries.

Derrick Thompson

619-***-**** ad7omw@r.postjobfree.com La Jolla CA 92037

Seasonal Telephone Interviewer

Luth Research, San Diego Ca. July 2018-Present

Assured superior customer service while conducting telephone and in-person interviews

Captured customer information and answered customer inquiries.

Customer service-related information was maintained for customer accounts.

Adhered to various client’s detailed operating procedures

Ability to deliver a high level of accuracy in record keeping and data collection processes

Independent Executive Consultant December 2008 – Present

National Credit Federation, Nation Wide

Prospective customers were attracted using sales strategies such as social media along with other marketing strategies. Leading to qualified leads.

Conducted lead generating cold calls on a daily basis.

Developing and executing marketing programs resulted in increased company exposure and sales. Leading to an above average success rate.

Marketing Consultant / Consumer Affairs Agent Feb 2012 – June 2013

Inspyre Solutions / KPI Connect, San Diego, CA

Participated in an outbound marketing strategy to assist medical professionals prepare the meaningful use initiative. By discussing how the use of an Electronic Health Records system would assist them with complying and qualifying for stimulus funds that were available to them.

As a consumer Affairs Agent. The position sometimes involved conflict resolution strategies. Strong flexibility and the ability to adapt to changing priorities quickly. The ultimate goal was to provide superior customer service with all inbound and outbound customer interactions in order to reach a mutually agreeable outcome to the call. Resolved any service concerns about the service received at a retail facility.

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EDUCATION

Diploma: General Studies, Indio High School, Indio, CA

Certificate: Computer Aided Drafting, Cal State University San Bernardino, San Bernardino Ca

Certifications achieved: Web Server Maintenance and Security, Comp Tia A+, Cisco N+, I am pursuing a continuing education in the Information technology Field. San Diego Continued Education, San Diego Ca.

College: Business Administration, College of the Desert, Palm Desert CA

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