Customer Service Air Force

SUSAN BRINLEY

PHLEBOTOMIST

801-***-**** * ad7o59@r.postjobfree.com

PROFESSIONAL PROFILE

An Air Force veteran with over 20 years of excellent customer service experience in a wide range of titles and jobs. Which gives me the opportunity to provide care to all kinds of people drawing their blood in a comfortable, safe atmosphere. Providing creative support, problem solving and building customer trust and retention STRENGTHS AND EXPERTISE

PROFESSIONAL EXPERIENCE

Davis Technical College April 2024-July 2024 Phlebotomy student

• Completed capillary draws, butterfly draws, forearm draws, venipunctures and blood cultures.

• Scored a 100% on the written final, and full points on the final blood draw.

• Attended a CPR class and scored a 100% on the written test and the hands-on portion. Good Earth Markets May 2021- present Wellness Consultant Demonstrates exceptional customer service in order to build a brand-new store within the company. Have learned about many different supplements and lifestyle choices that affect our health, sharing that knowledge with customers to support their health journeys and continue to learn about all different modalities of healing. Accomplishments:

• Established relationships with returning customers and gained their trust in my knowledge of their conditions and which supplements to suggest in order to support their health.

• Have set up sale change at the first of the month and built my knowledge of current sale items.

• Inventory updated and removed expired product upon immediate attention and kept certain areas clean and stocked.

• Use a handheld device to perform inventory and correct pricing of product if incorrect on the tag. Checking which products to sell within a 30/60/90- day frame and adjusting which products to retain and which ones to discontinue.

• Many more skills used every shift including computer use and a multi-line phone. Cleaning and prepping store for the next business day.

• Attends 2 training sessions every month and some online trainings, where upon completion we get a free product of our choice try out.

Many more skills used every shift including phone and computer use. Cleaning and prepping store for the next business day

Adept at New Skills Written and verbal communication Minimal Supervision needed Proactive Professional and calm Reliable and supportive Focused Under Pressure Exceptional people skills Time management Good Team Player Proficient Computer skills Data Entry Phlebotomist CPR

StitchFix August 2020-May 2021 Warehouse Associate Helped build entire interior of warehouse from dirt floors to finished business sending out thousands of pieces of clothing and accessories to customers an ensuring their subscriptions were picked and folded in exceptional company standards.

Accomplishments:

• Consistently improved m statistics and metrics set by the company.

• Helped establish and launch a new way to buy clothing from the company where the customer could choose exactly what they wanted instead of having a stylist choose something for the customer. Worked consistently at my best effort with a work injury. EDUCATION

United States Air Force 1986-1990

Sergeant in Weather Operations

Mesa Community College 1984-1985, 1993-1995

Associate degree in accounting

Davis Applied Technology College 2013

CNA

Davis Technical College 2024

Phlebotomist

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