Sales Manager Customer Service

FRAN CARROLL 631-***-****

**** **** ****, **********, *.Y. 11779 ad7o13@r.postjobfree.com

Distinguished 30-year career reflects a motivated, reliable, seasoned professional with diverse and adaptable experience. Core competencies include an extensive sales knowledge, personnel management, training and development, contractual negotiations, and exceptional customer service. Skilled at multi-tasking based on the needs of the company, meeting and exceeding designated quotas, and retaining long-term clients. PROFESSIONAL EXPERIENCE

The Vetter Agency National insurance agency serving life and health solutions through insurance (2023-Present) Licensed Insurance Broker

- Helping families with their life and health needs through various insurance policies. Prime Marketing Procurement of leads and retainers for nationwide toxic tort litigation Sales/Sales Manager (2020-2023)

- Procured direct retainers for the first year.

- Brought on two call centers from the Philippines (60-person total) and trained the associates to produce qualified leads over 7 different mass torts.

- Trained and managed group leaders and created training materials to support the call centers. American Consumer Shows Business-to-business nationwide trade show company producing 150 shows a year Sales/Sales Manager (2017-2020)

- #1 salesperson within eight months of employment (100-person company).

- Shattered 3 out of the 4 company sales records within the first year of employment.

- Introduced E-sign technology to the company which produced the highest company revenue in 15 years.

- As Sales Manager, created a training manual to assist the sales force with bridal shows. The Great Bridal Expo, Inc. Business-to-business nationwide bridal tradeshow company ranked #1 nationally Vice President of Regional Accounts (1993-2017)

- Over $500,000 in local sales volume.

- Consistently ranked #2 annually in national sales.

- Company leadership award recipient.

- Highest percentage of renewal rates in the company with an average percentage of 20-30% per show. Sales Associate (1993-2017)

- Sold exhibit space to companies nationwide with exclusivity in all California markets.

- Assisted exhibitors with booth design, trade show strategy, and post-show marketing program to ensure future success. Venue Procurement Coordinator (2009-2017)

- Organized a 36-stop national show tour schedule, secured high-end properties to host the event, negotiated contractual agreements between our company and the venues, secured lodging and car service for all staff, researched new markets and demographics for company expansion into new cities, developed relationships with DOC/DOS to ensure all needs of our company are met and to ensure a successful event for both parties. Trade Show Coordinator (2005-2017)

- Traveled extensively to high-volume shows to facilitate day-of event operations.

- Simultaneously established a registration area, checked-in all exhibitors, workers and models, trained approximately 20 volunteers to assist with check-in and crowd control, acted as the liaison with the venue, and resolved issues pertaining to vendors, brides, and the venue executives.

Personnel Manager (2005-2017)

- Supervised 12 sales associates.

- Created the first company sales program for new hires, which served as the model for all sales representatives used to train new sales associates. The program included a 30-page training manual on sales and marketing techniques, weekly hands-on training conferences to individually train sales associates based upon their incoming experience, and the development of regulating progress of the sales associates such as call logs. EDUCATION AND SKILLS

B.A. in Education and Psychology, Cornell University/S.U.N.Y. Geneseo Proficiency in Microsoft programs (Word, Excel, Outlook, Powerpoint), Cvent, and ACT, Microsoft Teams, Zoom, and familiarly with social media marketing tools such as Pintrest, Linkedin, Instagram, and Twitter

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