United States Client Relations
Resume:
Gina M. Bond
Retired United States Navy Master-at-Arms Senior Chief
Gina M. Bond
Suffolk, VA. 23434
ad7n40@r.postjobfree.com
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Skills
●Professional Selling Skills Core & Coaching Certification
●Medallion Stamp Certification Notary - Lebanon, Pennsylvania
●SAFE Registered
●Navy Leadership Training
●Proficient in Anti-Terrorism, Tactics, Techniques and Procedures
●Corrections Officer and Counselor Training
●South Carolina Police Academy
●Naval Criminal Investigative School
●County of Charleston Police Academy
●Military Police Academy
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Experience
Heritage Business Strategies, LLC/Director of Client Relations
APRIL 2024 - Present - Virginia Beach, Virginia
PNC Bank / Universal Banker
NMLS ID #487769
DECEMBER 2020 - APRIL 2023 - Virginia Beach, Virginia
●Strengthened customer relationships with a defined sales process, by engaging customers in sales conversations in order to identify appropriate financial solutions.
●Collaborated with a vast ecosystem of partnerships to grow customer’s share of wallet, drive new revenue and customer loyalty and wellbeing.
●Driven to be proactive in sales conversations through internal and external interaction using a defined sales process including outbound calling, service to sales, teller interactions, appointment setting, investments, and effective lobby engagement to reach the end goal of a full PNC conversation with every client to identify appropriate solutions.
●Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
●Managed risk through adherence to all policies and procedures while demonstrating sound judgment within established limits.
●Demonstrated a heightened scrutiny to identify and avoid loss to PNC and PNC customers, while participating in various daily branch operations and appointments, ensuring all tasks are completed efficiently and accurately each and everyday.
●Identified opportunities to broaden the PNC Bank Corporation footprint in the local community by volunteering and education.
●Performed as an advocate to develop one-on-one relationships with prospects, current customers, and future customers to customize portfolios tailored to their specific needs, while growing PNC Bank’s Community of loyal customers.
SoldierFit Training Boot Camp / Boot Camp Instructor & Personal Trainer
JANUARY 2020 - MARCH 2020, Virginia Beach, Virginia
●Transform quality of life for clients through active participation in regular fitness activities and the integration of guided fitness programs.
●Nutrition guidance for each client to maintain a healthier lifestyle to lose or maintain weight, build muscle or muscle mass and lose Body Fat.
●Develop training sessions for group fitness or one on one client fitness.
Jonestown Bank / Branch Manager II
MAY 2014 - MARCH 2016, Grantville, Pennsylvania
●Store Manager for a level II branch and responsible for 7 employees.
●Call on existing and new businesses and prospects to acquire or expand customer relationships.
●Handle loan applications, approval and settlement process for consumer loans, residential mortgage and small business.
●Take residential mortgage loan applications and offer or negotiate terms of a residential mortgage loan for compensation or gain.
●Perform underwriting duties and make credit decisions with authority guidelines.
●Develop branch budget by managing through Profit and Loss Statements.
●Routinely incorporate compliance (knowledge of laws/regulations) in day-to-day tasks.
●Coach, train and develop branch staff.
Wells Fargo Bank / Branch Manager III
JANUARY 2007 - APRIL 2014, Reading, Pennsylvania
●Store Manager for a Level III Affluent Branch and responsible for 15 employees.
●Promotes achievement of all sales and service performance objectives.
●Maintain and safeguard customer and employee confidential files.
●Help customers meet their financial goals by promoting and building relationships with Wells Fargo partners.
●Developing employee relationships through continued coaching and feedback with the goal of helping them reach their career goals with Wells Fargo.
●Ensure quality of sales through detailed record keeping and follow-up procedures to keep the platform organized.
●Utilize and analyze Minding the Store reports to evaluate multiple aspects of branch performance.
●Analyze reports on the previous day's business to look for emerging patterns and opportunities for improvement or recognition.
●Identify opportunities to broaden Wells Fargo's footprint in the local community by volunteering and education.
●Analyze employee metrics to identify opportunities for improvement and ensure collective and individual success in achieving sales goals.
●Developed internal tacking tool to ensure timely completion and rotation of duties with Control Online tasks as a measure to ensure Store Operational Compliance Readiness.
United States Navy / Master-at-Arms Senior Chief E-8
APRIL 1984 - JANUARY 2006
●Supervised and conducted preliminary investigations relating to critical incidents e.g., traffic accidents, domestic violence, assaults, sexual assaults, child abuse/neglect.
●Interview and Interrogation witnesses, take statements, secure crime scenes, seize and protect evidence, draft reports, create incident diagrams, and provide direction to subordinates.
●Performed Law Enforcement Duties to include those duties related to excessive speed, reckless intoxication, and impaired driving.
●Supervised and conducted installation perimeter breaches, hostage situations, vehicle borne improvised explosive device (EDL) waterborne (IED), and pedestrian borne improvised explosive attacks.
●Active Shooter Training in Charleston South Carolina
●Security Officer and the Anti-Terrorism Force Protection Officer when Station in Manama Baharain
United States Naval Recruiting / Master-at-Arms Senior Chief E-8
1988-2001, Lebanon, Pennsylvania
●Supervised recruiting teams of 20 personnel; #1 in the district for 2 consecutive years.
●Enlisted 120 top-quality men and women with only 5% shipping attrition.
●Managed and motivated over 200 men and women under the Delayed Entry Program.
●Eight-Time Recipient of Recruiter of the Quarter.
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Education
Completed 140 total Credits toward Criminal Justice Bachelor Degree
University of Phoenix Online / Minor: Administration
Lebanon, Pennsylvania
University of Maryland / Paralegal
Completed a total of 9 credit hours toward a BA-Paralegal.
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