Customer Service Data Entry

I'm an ambitious, self-motivated individual with more than 3 years of experience in Sales and customer service. I’ve practiced knowledge of CRM applications, Microsoft Dynamic, SAP, Salesforce etc. I identified opportunities for process improvements that enhanced operational efficiency and boosted team productivity. Now I am looking forward to enhance my customer relationship management skills in the near future.

Professional Experience

Production Coordinator - Admin

Jeld Wen, Woodbridge, ON November 2023 – February 2024

Provide Planning and scheduling for day-to-day projects also track inventory levels and order supplies as needed to maintain production flow.

Maintain detailed records of production activities, including progress reports and work logs, prepared the production Vouchers, call sheets and other office paperwork.

Manage relationships with suppliers and vendors to ensure timely and cost-effective procurement. Work with multiple software like SAP, MS 365, EXCEL, OUTLOOK and MS word. Maintained and organized complex documentations digitally and on papers.

Technical Support Assistant

Syncreon, Vaughan, ON November 2021 - June 2023

Provided troubleshoot and resolve hardware, software, and network issues, guided customers through step-by-step solutions and provide training as needed.

Diagnose complex technical problems using diagnostic tools and methodologies.

Support the deployment of new software applications and updates. Manage inventory of hardware and software assets.

Perform routine maintenance tasks, such as software updates and patches. Hands on experience in repairing and replacing faulty components such as mobile screens, batteries charging port and other hardware elements.

Warehouse Clerk, Part Time

NLS, Mississauga, ON August 2020 - March 2023

Assist with counter sale and delivery as appropriate as needed. Pull and prepare orders and delver the proper paperwork, control and fill the inventory.

Perform inventory filling, Picking and Packing with RF scanner. Plan and organize operational logistics of the organization.

Perform data entry and other quality assurance steps. Maintain logistics chain by email, phones and other significant tools.

Administration Assistant

Best Buy, Brampton, ON September 2019 - October 2020

Managing Correspondence, Use MS Excel / Word and other inventory software to create and manage invoices. Keeps the important information and documents organized physically and electronically.

Ensure the parts are maintain properly in the SMART system and is able to report discrepancies and request for correction as required.

Performed Data entry and generate reports as needed and Communication and coordination to ensure timely accurate information flow. Coordinate with customers and vendor by phone calls and email.

Education

Business Administration & Supply chain Management May 2018 - September 2019 Canadore College, North Bay

Bachelor Of Commerce in Account & Business Law July 2012 - June 2015 Shimla University, India

Key Skills

High Level Investigative Skills Complex Problem-Solving Skillset Strong & Effective Communication Agile Team Leader

Outcome Oriented and Result Driven

Additional Information

I also provide IT consultation help which includes following, CRM customization

Customs app development in ZOHO creator

ZOHO books setup Inventory setup

Plug-in and extension

Integration with 3rd party services Zendesk app development

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