Management Specialist Customer Service

RAUL A. ALARCON

ad7mdf@r.postjobfree.com

**** ******** **. *******, ** 92336 · 909-***-****

Senior Distribution/Logistic Management Specialist

Productivity Improvement – Lean Operations Implementation – Big Box Operations

Innovative and proactive logistics and distribution management specialist with proven ability to drive business growth, increase lean operational functionality, and improve productivity to realize impressive revenue gains and cost savings for global logistics operations. Strategic problem solver with in-depth experience in facility startups and all aspects of logistics/distribution operations spanning budget creation, employee safety and security, leadership development, and customer service. Talents includes transformation of underperforming units and achieving financial and productivity goals. Experienced in WMS and LMS applications.

Key Competencies

Change Management

Financial planning

Developing key performance indicators

Strategic Planning

Facility product flow layout

Policy development

Outsourcing

Inventory Management

Safety/Security management

Expense control

Cost reduction planning

Workforce planning

Leadership development

Recruiting

EXPERIENCE

MAY 2021 – PRESENT

DIRECTOR OF DISTRIBUTION & LOGISTICS – LOS ALTOS FOOD PRODUCTS

Managed all Distribution and Logistics functions for finish goods and raw materials warehouses adjacent to the manufacturing facility, along with 8 remote warehouses in 3 states. Responsibility consists of managing 12 leadership staff & 9 local drivers., creating a work environment which foster safety, teamwork, implementing/achieving productivity standards, good GMP practices, & on time deliveries, along with effective planning, controlling variables cost with all transportation and warehouses by consistently negotiating with vendors, efficiently coordinate movement of finish goods with in a FIFO process at all facilities, along with providing accurate product flow of raw materials for all production departments.

Areas: of Improvements:

42% reduction Transportation cost by negotiating new rates

Maintained a 99.5% Inventory accuracy with finish goods and 99.2 % in raw materials.

Maintained a 99.5% fill rate consistently.

Assisted with Implementation of ERP and WMS system

Developed KPIs which manages Productivity, Picking Accuracy, & Ontime Deliveries.

12% reduction in variables expenditures.

MARCH 2019 – MAY 2021

SR. OPERATION MANAGER - PEPBOYS DISTRIBUTION CENTER

Managed 600K sqft. west coast parts distribution center servicing 235 retail and service center store, along with ecommerce customers. Controlled 90,500 SKU parts from various OEM vendors. Responsible for 7 leadership positions and approximately 120 hourly associates, improving established KPI’s which resulted in the growth of the facility standards and customer satisfaction rating. Improved financial position by controlling variable expenses and labor management.

Improved productivity by 47% by driving UPH standards in all departments

Implement new Oracle operating system, which handles 40% of the business needs

Improved fill rate by 20% by ensuring inventory accuracy, and timely replenishment are being conducted.

SEPTEMBER 2015 – DECEMBER 2018

GENERAL MANAGER, Sears homeservices

Managed west coast parts distribution center servicing 1800 home service technicians, along with sears ecommerce customers. Controlled 9800 SKU parts from various OEM vendors. Created environment which fosters continuous improvement and leadership development, improved established KPI’s which resulted facility growth and customer satisfaction rating. Improved financial position of facility in cost expense and labor reduction.

Improved productivity by 25% by piloting several operating programs

Cost Saving of 9% year over year by managing overall spend and facility maintenance programs

Improved inventory shrinkage by 75% creating/implementing comprehensive cycle count process.

Improved fill rate by 27% by reorganizing facility layout which reduced waste in process flow.

MARCH 2011 – SEPTEMBER 2015

DISTRIBUTION MANAGER, El Super Distribution

Manage produce, meats, frozen, and dry goods distribution center which serviced 48 grocery markets in California, Arizona, and Nevada. Fulfilled 100 outbound truckload and received upwards to 40 truckloads per day. Improved fill rate and inventory shrinkage to ensure grocery outlets demands were met.

Improved inventory shrinkage by 12% implementing cycle count program

Improved load time by 30 minutes per truck by implementing pick to truck process

JULY 2006– JANUARY 2011

REGIONAL LOGISTICS MANAGER, Pactiv Corporation

Startup of west coast logistics and distribution center, along with managing 4 existing warehouses. Developing operating budgets for all west coast warehouse facilities and implementing Manhattan based warehouse/labor management system. Creating a lean environment which fostered continuous improvement practices. Improved customer on time delivery and customer satisfaction rating.

Achieved 11% cost saving initiatives year over year for the west coast operations

Exceeded ROI prediction by one year, exceeding financial goals by 16% after 1st year of operations.

Piloted several management system which were implemented throughout all regions.

Fostered leadership development and continuous improvement programs.

APRIL 2002 – JULY 2006

DIRECTOR OF DISTRIBUTION, Evenflo Corporation

Startup operation of the logistics and distribution center to direct the servicing of the west coast and mid-west retail vendors. Liaised with key international importers. Developed budgets and standard operating procedures for all distribution, logistics, and inventory functions.

Launched west coast distribution center while closing down two third party logistics warehouses.

Created productivity standard work goals to achieve maximum results.

Implemented Manhattan based warehouse management system.

SEPTEMBER 1998 – APRIL 2002

OPERATION MANAGER, Kmart Corporation

Utilized advanced knowledge of warehouse techniques in management of daily functionalities for 78 leadership staff and 700 hourly employees. Maintained forecasted volume for 168 retail outlets to ensure best in class in service levels.

Implemented Manhattans warehouse management system, improving inventory accuracy and productivity goals

Achieved financial and productivity expectation of the 1.2M sqft. Facility

Fostered positive work environment that earned superior rating in productivity improvement and throughput volume for two consecutive years out of 28 distribution centers.

EDUCATION

OPERATION MANAGEMENT, San Diego State University

Achieved Bachelor of Science degree Operation Management in Logistics and distribution.

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