Front Desk Customer Service

MAHOGANY ABSOLAM

Wantagh, NY *****

516-***-**** - ad7m9z@r.postjobfree.com

PROFESSIONAL SUMMARY

Adaptable Front Desk Receptionist with extensive experience in customer service and resolving patient conflicts. Skilled in managing office administration, including multi-line phone systems, scheduling, and maintaining organized reception areas. Strong communication and problem-solving abilities, committed to professionalism and excellence in patient care.

SKILLS

Communication

Problem-Solving

Administrative Support

Customer Service

Appointment Scheduling

Invoice and Payment Management

WORK HISTORY

09/2021 to 10/2022 Front Desk Receptionist

Long Island Gastroenterology Specialists – Wantagh Answered a high volume of phone calls and scheduled multiple appointments daily, ensuring efficient and effective communication with patients. Ensured minimal wait times for patients by efficiently coordinating appointments and managing the flow of patients in the clinic.

Processed and managed all invoices and payments, ensuring accurate financial transactions and records.

Trained new administrative staff, introducing them to the clinic's scheduling system and upholding the highest standards of patient service. 11/2018 to 08/2021 Front Desk Receptionist

Serenity Medical P.C. – Brooklyn

Delivered comprehensive administrative and clerical support, including managing patient records, processing paperwork, and coordinating office logistics. Coordinated with medical and administrative staff to facilitate efficient patient flow and ensure timely and accurate communication.

Maintained confidentiality of patient information in compliance with HIPAA regulations and practice policies.

Consistently received positive feedback from patients for outstanding customer service and professionalism.

07/2016 to 10/2018 Administrative Assistant

Path to Wellness Medical P.C. – Brooklyn

Initiated the medical record process by efficiently preparing and organizing patient charts, ensuring accuracy and completeness.

Managed medical chart requests from patients, healthcare providers, and other entities, maintaining confidentiality and compliance with HIPAA regulations. Scheduled pickups and drop-offs for patients, coordinating with transportation services to ensure timely and reliable service.

Scheduled and maintained appointment calendars for multiple healthcare providers, optimizing patient flow and minimizing scheduling conflicts. EDUCATION

06/2013 High School Diploma

WHSAD - Brooklyn, N.Y

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