Sales Associate Customer Service

Stafunda Wilson

**** ****** **. *******, ** Phone: 510-***-**** Email: ad7m9i@r.postjobfree.com

A results focused sales professional offering 12 years of experience in developing and cultivating new and existing business for B2B and B2C clients. Skilled in penetrating new markets and proven ability to develop long term business relationships, negotiations, refining and tracking marketing strategies, and coordinating activities with the production, pricing sales, and distribution of products & services. Ability to nurture and grow a business, analyze data, evaluate opportunities and risks and also deliver innovative new solutions to challenges. Keen to find a challenging position with an ambitious company where my skills and experience will add value to company as well as compliment the team.

PROFESSIONAL EXPERIENCE:

Sales Associate

8/23/2022 - Present Sunrun Solar Emeryville, CA

• Educate potential customers on Sunrun Solar, the leading U.S. solar storage and energy services company

• Build relationships with potential new and existing customers

• Appointment scheduling

• Utilize strong communication skills

• Support a multi-store territory zone within a 15-30 mile radius

• Utilize IPAD/computer and multiple software applications Sales Associate

8/18/2020 – 8/20/2022 La-Z-Boy Furniture Galleries Emeryville, CA

• Determination to meet assigned goals, missions, and objectives

• Demonstrate professional customer service to external and internal showroom clients

• Recommend products based on customer’s needs

• Provided customer assistance involving selling and measuring

• Calculated furniture prices according with different offers and discounts

• Assist customers with choosing decorative home décor and furnishings

• Explain special financing plans, delivery procedures, and warranties to customers

• Maintain assigned areas and assist with keeping showroom attractive and neat Business Relationship Coordinator

6/01/18 - 9/01/21 Better Business Bureau San Jose, CA

• Successful managed the growth and retention of over 700 established commercial accounts

• Proactively saved, secured and converted accounts by resolving cancellation requests to decrease client frustration and facilitate resolution of customer issues

• Consultative selling approach in maintaining customer accounts and providing add-on services to improve customer loyalty

• Developed a network of small to medium sized business partners and clients through networking and cold calling 03/23/206 – 2/03/2017 Alameda County Social Services Oakland, CA Clerk 1

• Maintained effectiveness when experiencing major changes in priorities, procedures and/or responsibilities

• Assimilated and applied newly learned information on the job

• Provided exceptional service to internal and external customers

• Maintained quality performance while under pressure or opposition

• Ensured the quality and accuracy of work products

• Utilized effective approaches for choosing a course of action

• Positions responsible for regularly eliciting information from or giving information to people in various stressful situations. The stressful situations mainly occur in “direct (face-to-face) personal” contact. Positions also fall into this category when, because of the situation and the type of clientele, the actual threat of bodily harm exists on a regularly recurring basis. Often the Specialist Clerk 1 is the public’s initial contact with the County system. Such positions may be found in the Health Care Services Agency, Probation Department, Public Defender’s Office, Social Services Agency, and the Sheriff’s Office.

• Positions responsible for independently resolving problems for which there is no immediate policy or clear precedent. Such positions may function in an isolated location or field office or function as “Office Coordinators” for units with no ongoing, on-site clerical supervision. Xfinity Sales Professional

12/14/2014 – 03/22/2016 Comcast Corporation Oakland, CA

• Managed residential B2C sales within territory

• Facilitated face-to-face sales presentations with customers to identify and fulfill their television, data, voice, and home security needs and requests.

• Managed CRM customer data for lead generation, scheduling, and customer loyalty.

• Resolved and collaborated as intermediary to resolve service issues

• Partnered with internal departments (customer service, technical, dispatch operations) to ensure timely end user installation schedule are met

Business Relationship Coordinator

3/03/2008 – 12/01/2014 Better Business Bureau Oakland, CA

• Successfully managed the growth and retention of over 700 established commercial accounts

• Proactively saved, secured and converted accounts by resolving cancellation requests to decrease client frustration and facilitate resolution of customer issues

• Consultative selling approach in maintaining customer accounts and providing add-on services to improve customer loyalty

• Developed a network of small to medium sized business partners and clients through networking and cold calling Senior Account Manager

10/01/2005 – 1/15/2008 Metro PCS Oakland, CA

• Cross-trained and mentored new sales professionals and teammates on strategic selling techniques resulting in 3 quarter sales growth

• Achieved and exceeded monthly 110%-150% quota for new sales for 8 quarters

• Responsible for the procurement of additional advertiser budget through up-selling and cross-selling

• Provided weekly reporting to key and optimizes accounts based on the reporting data Account Manager

8/01/2002 – 9/07/2005 SBC Communications Oakland, CA

• Worked closely with the internal department in ensuring a full understanding of each client’s background and objectives for the campaign, including conducting RFP analysis

• Managed area retail outlet accounts by providing product assistance, promotion, sales, demonstrations and customer relationship management to end-users

• Developed marketing promotions to meet quarterly sales goals for key accounts

• Retained existing business relationships by providing excellent customer service and support

• Delivered in person sales presentations and met with individual clients to determine and fulfill their advertising needs, including internet and single piece direct mail advertising

EDUCATION:

• MTD Business College – Business Certification/Medical Technology Data

• Vista College – Completion of Computer and Microsoft application

• Ten years active involvement in San Francisco Bay Area communities

• Member, African American Chamber of Commerce

• Member, SBC-Community Networks, Telecommunications Professionals SKILLS:

• Self-starter, takes initiative, energetic

• Experienced account management and business development

• Strong ability to identify and capture market opportunities

• Strong verbal and personal communication skills

• Exceptional organizational skills and prioritization skills

• Experience with Microsoft Office

• Experience in Salesforce

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