Customer Service Direct Support

Annette Serrano

************@*****.***

661-***-****, Tunnel Hill, GA

Professional Summary

Customer-oriented support professional looking to use the Customer Service skills and I have acquired during the years of my employment to deliver results and add value to a Company and their team. Highly organized, dependable, and detail-oriented are just a few highly sought out qualities I possess that any company can appreciate and will demonstrate the ability to complete time-sensitive tasks in a face pace, high-pressure environment while remaining focused highly sought out employee qualities a company can appreciate.

Skills

Customer Relations

Management

High Degree of Accuracy

Cash Auditing

POS Systems

Cash Management

Inventory and Shipping

Time Management

Problem and Conflict Resolution

Experience

Food 4 Less

May 2021-July 2024

Cashier, Palmdale,

• Provided a positive customer buying experience with friendly and courteous service

• Accurately scanned and processed transactions at checkout

• Memorized a catalog of produce PLU codes

• Responsible for the handling of transactions with checks, refunds, WIC certificates

• Assisted with POS or credit card system crashes/errors

• Provides direct support and resolution for any customer questions, complaints or directing to the appropriate department.

• Assists in other departments as needed

• Covered shifts for any call outs during operating business hours

Food City

May 2021-Jan 2022

Front End Manager, Ooltewah, TN

• Opening and closing of the store

• Manage 10 employees during shift, ensuring breaks and lunches are following state and company policies.

• Manages cash till audits for any cashiers on floor throughout shifts

• Responsible for safe count, data entry and maintaining accurate daily cash logs

• Checks in armored guards during routine cash drops

• Responsible for the handling of all checks, refunds, WIC certificates, State lottery, Western Union

• Assists and troubleshoots any POS or credit card system crashes/errors

• Provides direct support and resolution for any customer questions, complaints or directing to the appropriate department.

• Assists in other departments as needed

• Covered shifts for any call outs during operating business hours

Food City

April 2021-May 2021

Cashier, Ooltewah, TN

• Greeted customers at registers

• Processed customer transactions through the POS system

• Assisted in other departments as needed

• Provided direct customer support

• Maintained a balanced cash drawer

• Covered shifts for any call outs during operating business hours

Education

Canyon High School 1979-1983

Canyon Country, CA General Courses

Community College 1984-1985

San Fernando, CA General Courses

REFERENCES/SALARY HISTORY: Available upon request

Contact this candidate