Patient Care Medical Assistant

Chantal Harrigan

Lawrenceville, GA ***** 470-***-**** ad7lzb@r.postjobfree.com

Professional Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Accomplishments

Awarded Ms. St. Croix 2007 - 2008

Recognized for outstanding dedication to patient care.

Recognized for going above and beyond the call of duty.

Skills

Medical billing knowledge

Staff Training and Development

Vital signs monitoring

Clinical Applications

Direct Patient Care

Medical Office Management

Clinical Leadership

Documentation accuracy

EMR Systems

Charting Expertise

Work History

Certified Medical Assistant, 05/2022 – 01/2024

Village Medical – Remote

Triage incoming telephone callas and appropriately handle each call by obtaining adequate information to make proper telemedicine referral and schedule the teleconsultation.

Obtained client medical history, medication information, symptoms, and allergies.

Performed medical records management, including filing, organizing and scanning documents.

Called and faxed pharmacies to submit prescriptions and refills.

Scheduled appointments, completed referrals, process prior authorizations and precertifications, registered patients, and distributed sample pharmaceuticals as prescribed.

Streamlined administrative tasks for increased efficiency by maintaining accurate patient records and scheduling appointments promptly.

Pre-Operations Coordinator, 01/2021 - 05/2022

Mia Aesthetics – Atlanta, GA

Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient's chart.

Give instructions to patients as instructed by physician or physician assistant

Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization's required

All other duties as assigned by clinical coordinator or practice administration

Introduced new methods, practices, and systems to reduce turnaround time.

Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

Medical Transcriber (Pathologist Secretary), 09/2018 - 08/2020

Governor Juan F. Luis Hospital & Medical Center – St. Croix, VI

Enhanced accuracy of medical records by transcribing dictated reports and ensuring correct terminology usage.

Increased productivity by utilizing advanced transcription software and equipment for accurate and timely results.

Collaborated with physicians and other healthcare professionals to clarify unclear or inconsistent dictations, ensuring precise documentation.

Streamlined transcription processes for faster turnaround times by implementing efficient editing and proofreading techniques.

Maintained strict confidentiality with sensitive patient information, adhering to HIPAA regulations and guidelines.

Contributed to improved patient care by providing high-quality transcriptions that facilitated prompt diagnoses and treatments.

Performed thorough quality control checks on completed transcriptions to ensure accuracy and consistency in medical records.

Medical Assistant Emergency Room, 02/2014 - 09/2018

Governor Juan F. Luis Hospital & Medical Center – St. Croix, VI

Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.

Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.

Wireless Sales Associate, 10/2010 - 02/2014

Choice Wireless – St. Croix, VI

Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.

Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.

Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.

Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.

Conducted regular inventory audits to ensure accurate stock levels and prevent discrepancies or loss.

Stayed up-to-date on industry trends, new products, and service offerings to provide informed guidance to customers.

Collaborated with team members to achieve high-performance results in a fast-paced retail setting.

Secretary, 06/2011 - 06/2013

United Steelworkers – St. Croix, VI

Enhanced office efficiency by streamlining filing systems and organizing documents.

Facilitated communication between departments for improved collaboration and project success.

Managed executive calendars, scheduling appointments and meetings to optimize time management.

Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.

Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.

Education

Bachelor of Science: Nursing, Expected in 03/2025

South College – Atlanta, GA

Associate of Science: Health Science, 05/2022

South College – Atlanta, GA

High school diploma or GED: 06/2006

St. Croix Educational Complex - St. Croix, USVI

Certifications

BLS Certification

Medical Assistant

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