Customer Service Sales Representative

ARIANNA HALLMAN

ad7lvm@r.postjobfree.com 216-***-**** Cleveland Heights, OH 44118

Summary

Medical Representative with excellent background promoting medical insurance for eligible individuals who have Medicare Parts A and Parts B and also Medicaid and boosting brand images. Identified and built relationships with key decision-makers. Additional skills in handling calls and documenting information for clients and known for consistently maintaining professional appearance and attitude. Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication, and multitasking abilities. Accomplished being an eligibility worker with 2 years of experience liaising with customers to sell different products. Successful at building effective business plans for specific territory and target customers. Highly articulate when delivering presentations and answering questions by referring to data. Proven history of transforming customer relationships into sales opportunities to enhance profitability. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable with strong ability in delivering customer service. Offering a strong skill set and learning new skills to develop leadership skills. Highly organized, proactive, and punctual with team-oriented mentality. Diligent College Student focused on Health Service & Administration along with management skill and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Motivated professional offering Health Service Technology in HSA. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Skills

Overcoming Objections

Account Management

Relationship Building

Lead Qualification

Problem-Solving

Influencing Decisions

Persuasive Communication

Customer Records

Customer Needs Analysis

Attention to Detail

Knowledge of Product Features

Customer Communication

Customer Service

Product Selection and Upselling

Presenting Service Options

Experience

Dial America Middleburg, Ohio

Medical Representative

09/2022 - Current

Demonstrated medical products to new and existing customers.

Scheduled appointments with established and prospective customers to meet with and discuss corporate offerings.

Managed smooth and effective communication among physicians, patients, families, and staff.

Reviewed clinical data provided by employer to maintain latest industry knowledge and share with customers.

Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.

Generated more than 100 leads per week and pursued appointment opportunities to convert prospects into new customers.

Input and managed customer data and account information in CRM system.

Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.

Assisted customers during selection process and helped choose perfect products to meet individual needs.

Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Made recommendations to customers to promote brand effectiveness and product benefits.

Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Listened to customer needs to identify and recommend best products and services.

Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.

Increased repeat business using great customer service, problem-solving and conflict resolution skills.

PNC Financial Services Cleveland, OH

Lockbox Specialist

03/2019 - 03/2021

Responded promptly and professionally to questions, electronic communications and telephone calls and directed inquiries to appropriate departments and individuals.

Researched banking guidelines and statutory requirements to stay updated on new laws and applications.

Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Balanced daily cash deposits and vault inventory with zero error rate.

Checked postings and documents for correctness, accuracy, and proper coding.

Implemented program to create daily spreadsheets and streamline financial reporting.

Education and Training

Bryant & Stratton College Cleveland, OH

Associate of Business Administration in Health Services Administration

Expected in 04/2023

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