Project Management Manager

Kirby Waggoner

Technical Project Management

ad7ltu@r.postjobfree.com • 678-***-****

https://www.linkedin.com/in/kirby-waggoner-9aabb93

Canton, GA 30114

Performance-driven and analytical professional with rich experience in leading complex professional business projects across diverse industries. Proven success in spearheading programs, managing budgets, allocating resources, and devising/implementing robust strategies to achieve optimal outcomes. Adept at preparing project management artifacts adhering to PMI’s PMBOK or Scaled Agile methodologies. Skilled at addressing risk and issues, mitigating potential issues, and meeting user needs to attain complete satisfaction. Instrumental in thriving across fast-paced environments, steering teams, and fostering productive relationships with key stakeholders, vendors, clients, and all levels of management. Possess exceptional interpersonal, analytical, time management, and problem-solving skills, Areas of Expertise.

● (99+) Kirby Waggoner LinkedIn

IT Project Execution & Success

● Agile & Waterfall Methodologies

● Cross-Functional Team Leadership

● Program/Project Management

● Stakeholder Engagement

● Budgeting & Forecasting

● Cloud Migration Initiatives

● Operations Excellence

Cloud Solutions

● Risk Assessment & Mitigation

● User Satisfaction & Retention

● Disaster Recovery

● Systems Installing & Troubleshooting

Professional Experience

Genesis 10 @ BOA (Contractor), Remote • Canton, GA 30114

Senior Program/Project Manager

2022 — 2023

Directed migration from on-premises infrastructure to Cloud by utilizing SaaS solutions, while serving as Infrastructure Modernization Senior Delivery Manager. Prepared documents to support production maintenance for cloud and internal infrastructure enterprises. Delivered formal presentations, collaborated with project stakeholders, implemented project controls, and contributed to development of status and federally mandated documents. Provided regular status updates on deliverables, risks/issues, and schedules for stakeholders. Collaborated with sponsors and stakeholders to ensure alignment of execution with project deliverables and requirements.

Key Accomplishments

●Authored project management artifacts adhering to PMI’s PMBOK or Scaled Agile methodologies, encompassing artifact creation, budget, resource, and timeline planning, as well as diligent expenditure monitoring, to establish and uphold project schedules.

●Developed and facilitated provision of banking, auto loan, mortgage, and home equity products through Bank of America, N.A., and affiliated banks in compliance with regulatory standards.

Randstad @ CVS/Aetna (Contractor), Remote • Canton, GA 30114

Senior Program/Project Manager

2021 - 2022

Directed cross-functional teams in Agile environments by overseeing project/program lifecycle from planning to implementation with efficient allocation of resources and timely execution. Aligned project and business operations to achieve targeted business objectives within timeline. Created and executed project strategies to accomplish business objectives. Executed Medicaid/Medicare project mandates and updates. Proposed strategic advancements for product, service, and workflow development via organizational analysis.

Key Accomplishments

●Contributed to business success by advising on optimal actions, strategies, and alternatives to fulfill operational requirements.

●Spearheaded projects by outlining strategic direction, devising project plans, establishing timelines, identifying critical milestones, and securing necessary resources.

●Solicited and evaluated internal and external customer feedback to enhance continuous quality improvement.

●Managed financial aspects and budgetary considerations for several intricate $1M projects.

Cognizant @ Humana (Contractor), Remote • Canton, GA 30114

Senior Program/Project Manager

2019 — 2021

Developed and coordinated project teams to allocate resources and devise schedules for timely project execution within Agile environments. Cultivated strategic partnerships with stakeholders to access and mitigate potential risks. Formulated project scope, and objectives, as well as delineated team member roles to streamline team activities and ensure efficient coordination. Crafted communication plans for implementations, ensuring timely dissemination of pertinent information to all stakeholders, both upstream and downstream, to facilitate seamless progression through project phases.

Key Accomplishments

●Resolved diverse project risks and issues through problem-solving and innovative alternatives.

●Advocated for transformative change, fostering buy-in from stakeholders by navigating interpersonal dynamics and articulating strategic vision for seamless project alignment.

Accenture @ AT&T (Contractor), Remote • Canton, GA 30114

Senior Lead Program/Project Manager

2015 — 2019

Delivered technical guidance and fostered collaboration across departments including product marketing, pricing, technical field enablement, sales specialists, and specialist systems engineers to propel cross-functional initiatives forward. Coordinated program calendar to synchronize multiple projects within UX domain. Directed cross-functional teams in driving SAP and non-ERP implementations to facilitate technical upgrades and oversee global product rollouts. Implemented Agile and SAFe methodologies to drive continuous improvement initiatives.

Key Accomplishments

●Optimized digital presence by executing web-based solutions such as Cloud Portal and Business Center.

●Transformed project methodology from Waterfall to Agile/Scrum by guiding all scrum ceremonies as coach and supervisor.

●Facilitated seamless integration of business/technical realms by implementing AI & ML technologies for predictive/proactive analytics.

AT&T, Atlanta, GA

Senior Technical Program Manager

2007 — 2015

Designed and implemented software solutions with focus on Verification and Validation (V&V), specializing in DAS, BSS, and OSS frameworks for optimal functionality and performance. Coordinated team schedules utilizing Microsoft Projects and SharePoint to optimize workflow efficiency. Executed front door and end-to-end program management by focusing on accruals and reconciliations. Advised internal and external clients on aligning business objectives by implementing tools, devising strategies, and adopting best practices. Collaborated with fellow project/program managers to synchronize project objectives and advancements with client requirements and priorities.

Key Accomplishments

●Contributed to streamline processes and ensure adherence to financial budgets, resulting in saving millions of dollars.

●Enhanced Reliability, Availability, Maintainability, and Safety (RAMS) across diverse projects through development and execution of robust strategies.

Senior - Business Management IT & Finance

Senior Program/Portfolio Management/Project Mgmt. Wireline / Mobility

Senior Technology Director BI/EDW PMO

Career Highlights

Infrastructure Project Manager Cox Communication, Atlanta GA

Client Deliver Manager at Cricket, Digital Intelligence Systems, Inc. (DISYS), @ AT&T - Alpharetta GA

Senior Project Manager BI / EDW (Consultant), Infor.com, Alpharetta GA

Senior Project Manager BI / EDW (Consultant), Chicago Public Schools, Chicago IL

Senior Infrastructure Project/Program Manager BI (Consultant), Fannie Mae, Herndon VA

Education

Bachelor of Science - Bryan Institute, Wichita, KS

Certifications & Training

Green Belt Certified Project Manager, AT&T University

Agile Certified Project Manager, AT&T University

PMP Certified, International Institute for Learning

Certified (ETL) Consultant, Informatica

ITUP Professional Certification, AT&T University

ITUP People Manager Certification, AT&T University

Technical Skills

PPM Clarity, MS Office Suite, Office 365, MS Project, MS Project Server, Data Modeling, Business Objects, CRM, CMS, eCommerce,

E-Business Suite, Oracle, PeopleSoft, DB2, VMware, SAP ERP, Informatica, Ab Initio, Teradata, Visual Basic, Crystal Reports, Java, HTML, XML, UNIX, UML, OLAP, Brio, MS SQL, BOXi, SDLC, JAVA, LDAP, WebLogic, iPlanet, Test Director, Clear Case, Active Directory, COSMOS, SourceSafe, SharePoint, Active Directory, ServiceNow, Azure, Jira, Rally

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