Data Center Team Leader
Resume:
JOHN A CARDE
San Antonio, TX C: 719-***-**** ad7lle@r.postjobfree.com
Professional Summary
With over 20 years of experience in the enterprise storage sector, I have honed my skills in planning, designing, configuring, administering, implementation and supporting enterprise computing infrastructure and applications. My expertise spans across SAN, NAS, DAS, Hybrid, Block and Flash Storage with a strong focus on HA & DR designing, testing, data migrations, virtualization, and consolidation. I am particularly adept at executing Host, Application, Mainframe, storage migrations and managing complex storage environments for Linux, Solaris, Windows, VMware, Hyper V and AIX. Certified Data migration architect
Skills
Data Center consolidation and virtulazation.
Cisco, Brocade, McData switches
Storage – 3PAR, HPE, EVA, IBM, HDS, EMC, Netapp, MSA 2040,Tegile
Excellent problem-solving abilities
HP, Dell, IBM servers
Data Classification
Veeme, Netbackup
HA & DR Solution design
Team leader,builder and player
Scripting for repeatable processes
OS Windows 2008-2019, Unix, Linux, Aix
Work History
Senior Technical Resource Center Analyst 03-2022 – Present
Hitachi Vantara
Worked with AIX, Linux, Windows Server, Unix, VMware, and Citrix dba teams on host connectivity and performance issues.
Collaborated with developers and operations teams to resolve customer escalation cases involving hardware, software, performance issue, by reviewing Array logs, Host logs files for host running red hat Linux, Linux, Unix and Window and performance.
Took ownership of critical, complex Sev1 escalations calls, Hardware, and software deployments, Single point of contact for the customer throughout the entire case process, driving to resolve issues in a timely manner, meeting customer SLA requirements, providing root cause analysis and presenting findings to the customer.
Managed service now Incident and problem management tickets providing necessary approvals and presented the change request in weekly change meeting to review issue, risk, overview of change request.
Created KB article, best practice documents to be presented to customer, created SOP ensure that company’s internal operational level agreements SLA agreements are being meet.
Identify where new hosts, storage and switch hardware was to be ranked and stacked, configure IP address and domain in infobox and updated cmdb inventory
Professional 5 11-2019 – 1-2022
Western Digital
Created S.O.P, Best practices, Run Book, New Deployments & Configuration procedures documents for hardware replacements, OS upgrades, IPMI, BIOS firmware updates for Flash storage environment
SME for 3PAR hardware and software, AO, DO, RC, Peer Motion, online import
Performed migrations from Legacy Storage 3PAR, HP-X, EVA, EMC VNX to new HPE and EMC Powermax arrays
Assisted customers with host issues on VMware, Windows, AIX, ZFS, Linux, NFS, CIFS, iSCSI,Oracle, MYSQL,MSSQL
Worked with customersand various business team troubleshooting storage related issues variety of storage arrays, including HPE, 3PAR, Active Scale, HDS, Tegile/flash- ZFS, Dell/EMC (VNX & PowerMax), NetApp
Worked with data center FE’s by providing support for hardware replacements, NVME, SSD< HDD, DIMM, Controllers, upgrades, OS upgrades, IPMI firmware update,
Lead support engineer for Escalation and Sev 1 case, single point of contact for customer and all teams involved, drove case to find root cause, appropriate resolution, created finding documentation
•Identify where new hosts, storage and switch hardware was to be ranked and stacked, configure IP address and domain in infobox and updated cmdb inventory.
•Created action plans for scheduled part replacements, OS upgrade and Firmware updates
•Summitted Change request for day and day operation task, switch zoning, provisioning, replication, createing snapshot
Technical Support Engineer -11/2018 – 11/2019
Western Digital
•Provide exceptional customer support to WD Customers and partners via telephone calls, email, and Shared Screen communications to drive the highest level of customer satisfaction and minimize system down-time
•Create, manage, respond and drive to resolution L4 support cases submitted by customers, partners, and resellers experiencing challenges using WD server and storage hardware and software products within the specified SLA,
•Provided technical expertise on escalation case for software and hardware issues, working with various internal teams to duplicate issue collected host and array log files and reviewed to determine root cause, and appropriate resolution for the customer.
•Deliver product support training to internal and external support teams, enabling them to capably support western Digital/SanDisk products as appropriate
•Author and submit knowledgebase articles based on customer issues and interactions
•SME for 3PAR, HPEStoreserv, Storeonce in house hardware and software, AO, DO, RC, Peer Motion, online import
•Worked with data center FE’s by providing support for hardware replacements, NVME, SSD< HDD, DIMM, Controllers, upgrades, OS upgrades, IPMI firmware update, ZFS
Technical Consultant IV, 02/2018 to 06/2018
DXC Technology
Preformed storage provisioning and other Admin task for state and health care clients.
Lead weekly client meeting to discuss past week activity's and future projects.
Senior data migration architect for a team to migrate host, applications, block, NAS, SAN, object storage.
Conduct client kick off meetings to review project scope of work,set proper client expectation and timeline expectations.
Create detailed migration architecture documents showing process, dependencies, timeline, architecture reference and Visio diagram.
Performed infrastructure data center assessments and health checks covering SAN, NAS, Enterprise Storage Systems and Network.
SME for 3PAR, HPE hardware and software, AO, DO, RC, Peer Motion, online import
•Identify where new hosts, storage and switch hardware was to be ranked and stacked, configure IP address and domain in infobox and updated cmdb inventory
•Created storage capacity and port utilization reports for account teams as needed.
•Created zones for new host connectivity following best practices policy that were set in place.
Technical Consultant, 06/2016 to 02/2018
Freelance Consulting
Acted as lead technical authority and lead architect for multi data center migration for Mainframe, opensystems, Block, NAS, SAN, host and application migrations.
Lead technical data migration with discussions various Lines of business(L.O.B) groups to determine data classifcation, address and overcome any concerns or questions.
Create detailed migration architecture documents showing process, data classification,dependencies, timeline, architecture reference and Visio diagram.
Conduct client data migration kick off meetings for discovery, scope,set proper client expectation and timeline expectations.
•Identify where new hosts, storage and switch hardware was to be ranked and stacked, configure IP address and domain in infobox and updated cmdb inventory.
•Used Microsoft Project and open source application to track migration progress, status, keep customer L.O.B and management updated.
Deployed, integrated and troubleshoot issue around Recovery Manager Application with MS-SQL, MYSQL, SQL- Lite and Oracle.
Created Data Center Assessment Documents,Test plans and Visio diagrams for the customer.
Function as a subject matter expert (SME) for 3PAR, HPE, MSA, Hybrid Storage, proposed solution design, configuration, implementation
Pre Sales Solutions Architect-Technology Consultant, 10/2015 to 05/2016
Hewlett Packard Enterprise
Provide technical expertise to support both direct sales and channel partners to identify customers' data center business needs and technical requirements throughout the sales process.
Drive new data center sales initiatives for server, network, storage and enterprise software products in assigned territory to exceed quotas.
Create and Presented technical presentations to Executive level and technical audiences showing the value of the HPE Solution and to address and overcome any concerns or questions.
Used salesforce to track current and future opportunities for direct sales team and updated salesforce weekly.
Created solution architecture configurations, BOM files for SAN storage NAS Storage, network solutions.
Worked with Customer to understand their needs and business requirements to build a solution that meets and exceeds there expiations.
Created Visio data center diagrams and other documents for customers as needed.
Lead and supported technical pre sales Demo's and POC's.
Technical Authority for Hyper Converged, Hybrid Storage, NAS, Synergy 480 and associated Enterprise software products.
Establish trusted advisor relationship with Executive Level management and decision makers to foster an ongoing dialogue to drive new business.
Technical Consultant V, 12/2010 to 02/2015
Hewlett Packard
SME for 3PAR hardware and software, AO, DO, RC, Peer Motion, online import
Lead migration architect for array, host and application migration for SAN and NAS storage.
Implemented and configured migration tools MPX200,Vmotion, Double take, ATAdata, Remote Copy, Peer Motion and Online Import.
Worked with Customer infrastructure teams to review, L.O.B needs, document workloads, data classifaction, system dependencies, business requirements needed for a successful data migration.
Lead technical whiteboard HA and DR design discussion and creating DR best practice processes and procedures.
Create detailed runbook document showing process, timeline, architecture reference and Visio diagram.
Deployed, configured and troubleshoot issue around Recovery Manager Application with MS-SQL, MYSQL, SQL- Lite and Oracle.
Conduct client Data migration kick off meetings for discovery, scope,set proper client expectation and timeline expectations.
Deployed and configured 3PAR Storage, MSA 2040, Stoserv, storOnce,, Storage, for customers.
Lead and provided support for Proof of Concepts (POC) and Demos.
Performed and Created Assessment Documents for SAN and NAS storage, Visio diagrams for the customer.
Deployed and configured HP Servers RX 7620/40, RX 8620/40, RX3600BL-XXX, DL-360.
DL-380, HC-250, HC-380, C7000, F5 and Barracuda load Balancers, Brocade and Cisco Switches.
Worked with data center FE’s by providing support for hardware replacements, NVME, SSD< HDD, DIMM, Controllers, upgrades, OS upgrades, IPMI firmware update,
Assisted support engineering team with escalation call on performance and replication issue by analyzing collected data to determine root cause and appropriate fix.
Technical Solutions Engineer, 04/2008 to 12/2010
3PAR Inc
Provide sales teams technical expertise and support throughout the sales process to achieve and exceed quotas.
Created and presented technical presentations showing the value add of the 3PAR Solution to customers and prospects.
Provide technical support to sales team and partners in identifying customers' business requirements throughout the sales cycle
Conduct all presales product demos on web and face-to-face meetings, field marketing and industry events.
Provided first line of support to assigned customers in my territory.
Deployed, integrated and troubleshoot issue around Remote Copy, Recovery Manager Application with MS-SQL, MYSQL, SQL- Lite and Oracle.
Drive new data center sales opportunities for storage and software products in my assigned territory.
Created Storage configurations and BOM files for pricing.
Lead customer technical whiteboard discussion to address any customer concerns about the 3PAR hardware and software products.
Lead Technical presales POC, Customer Demo's and worked with sales team at tradeshows.
Organized and lead user groups and customer training and best practices on Hardware and Software products.
Establish trusted advisor relationship with Executive Level management and decision makers to foster an ongoing dialogue to drive new business.
Responded to RFI/RFP questions.
Senior IT Storage specialist / Solutions Architect, 09/2005 to 03/2008
IBM
Provided technical expertise for data migration discusssion with at customer meetings to determine criteria for successful migration.
Lead Architect for a team of 11 engineers for the State of Texas 31 to 3 Data Center Transformation, Consolidation and Migration project.
Mentor junior solution architects on best practices for large scale data center migration.
Conduct client Data migration kick off meetings to review data migration scope,set proper client expectation and timeline expectations.
Create detailed migration architecture documents showing process, data classification, dependencies, timeline, architecture reference and Visio diagram.
Lead weekly customer facing meeting to discuss activity status to address any issues or concerns and next steps.
Created data center infrastructure design and Visio documentation to be presented to the customer.
Collected performance data using the tools Performance Tools to analysis for possible performance issues.
Gathered data from customer's current infrastructure for capacity planning and forecast.
Organized and lead weekly multi-vendor project meeting to review project status and address concerns or issues
Lead and managed a team of 9 system engineers that were responsible for Walmart's production SAN and backup administration duties.
Scheduled break fix parts replacement with data center operation team and vendors.
Education
Associate of Science: Electronic Technology
Utah Technical College - Provo, Utah
3PAR, HPE, HP Hardware
o3PAR Apps - Remote Copy, Peer Motion, Online Import, AO and Performance tuning champions
oStorage Architectures HPE-StoreServ 7XXX,8XXX 10XXX, 20XXX, HP-XP, MSA 2040, 3PAR -E200, S400/800,T400/800,F200/400,V400/800,
oStoreOnce
oServer Architectures - HP BL-XXX, DL-360, DL-380 HC-250, HC-380, C7000, Dell power edge
oBackup Solutions- Backup Exec, Net backup, Commvault, Veeam
oMulti pathing Software- Power Path, MPIO, HDLM, Native
oSwitches- Brocade, Mcdata, Cisco Director switches and routers
oOS Windows 2008, 2012,2016, 2019, Unix, Linux, Linux redhat, VMware
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