Customer Service Call Center
Resume:
Sarah crosby
St. Louis, MO
ad7lh9@r.postjobfree.com
I look forward to having an in depth discussion about the position advertised and my qualifications with you in more detail. I’m available to talk at your soonest convenience. Warm Regards,
Sarah Crosby
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Alexian Brothers Health Systems - St. Louis, MO
August 2012 to June 2019
Reliable, service-focused nursing professional with excellent patient-care and charting skills gained through eight years of experience as a CNA. Compassionate and technically skilled in attending to patients in diverse healthcare settings.
Nursing Skills
• Patient Care & Safety
• Diagnostic Testing
• Medical Terminology
• Vital Signs & Patient Monitoring
• Medication Administration
• Privacy / HIPAA Regulations
• Patient Advocacy and Support
• Provided nursing assistance to residents in a 120-bed long-term-care facility.
• Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.
• Displayed strong clinical skills in assessing vital signs, performing glucose checks, and providing pre- and post-operative care.
• Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients’ status.
Customer Service Representative
Keystone Partnership (Executive Recruitment & Staffing) - Creve Coeur, MO November 2005 to June 2009
Polished, professional customer service rep offering:
• Proven experience providing customer support in busy call center environments for public utility and insurance industry employers.
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
• Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. I also handled customer inquiries, complaints, billing questions and payment extension/service requests, angry callers, repaired trust, located resources for problem resolution and design best-option solutions. I helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. I was Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
Mailroom Processor
U.S. Bank - Creve Coeur, MO
March 2002 to September 2005
Summary of Qualifications:
• Ability to handle equipment and fully loaded mail trays
• Great ability to safely lift and carry heavy mail bags, boxes and packages
• Ability to distribute a wide variety of mails and documents
• Good oral and written communication skills
• Ability to perform duties such as filing, typing, faxing and answering phone
• Typing speed of 50 W.P.M
• Ability to handle multiple tasks and work in a team environment
• Balanced check transactions
• Researched case numbers for proper handling
• Handled inbound and outbound calls
• Assisted with daily tasks as assigned
• Delivered Tax Forms
• Adhered to privacy regulations
• Tracked and logged all carrier and courier packages
• Distributed receipt of individual packages and mail
• Prepared and processed all outgoing parcels, from Domestic, International and third party carriers
• Efficiently ensured acknowledgment of packages
Depal Operator
Coca-Cola Bottling Company UNITED, Inc. - Wright City, MO January 1999 to September 2001
• Handled high-tech equipment and machinery
• Ensured that final product met high-quality standards
• Maintained the machinery necessary to perform specialized tasks
• Assembled and inspected Coca-Cola bottles and cans. Transferred cases in accordance with company quality inspection logs and safety procedures.
• Trained employees on job tasks to company standards.
• Worked effectively with Team Members and Team Leader.
• Observed machine operations to ensure quality and conformity of filled or packaged products to standards.
Education
High school diploma
Skills
• Nursing
• Award-winning customer service skills. (10+ years)
• Problem Solving: Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions and efficiencies, all with a high level of quality. (10+ years)
• Team Player: Enjoys sharing knowledge and encouraging the development of others to achieve specific team goals. (10+ years)
• Planning and Organizing: Refined planning and organizational skills that balance work, team support, and ad-hoc responsibilities in a timely and professional manner. (10+ years) Certifications and Licenses
Certified Nursing Assistant (CNA)
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