Business Analyst Supply Chain

KUSHAGRA TYAGI

Chicago,IL 630-***-**** ad7l69@r.postjobfree.com

Sr. Business Analyst

Results-oriented Business Analyst and Product Owner with 16+ years of experience in identifying and implementing process improvements, resulting in a 10% reduction in project delivery time. Skilled in developing and executing comprehensive testing plans, resulting in a 95% success rate. Proven track record in managing projects to implement new systems, resulting in significant cost savings and increased customer satisfaction.

Area of Expertise

Data Analysis Project Management Process Improvement

Supply Chain Management Cross functional Collaboration Team Leadership and Development Agile Methodologies Performance Metrics / KPIs Change Management User Acceptance Testing Problem Solving CMS

Technical Skills

Reporting/ POS Tool: JIRA, Net Suite, Shoppers Retail, Retail Pro

CRM Tool: Olabi, Capillary Tech E-Commerce Platform: Shopify, Wix, Capillary Tech, Olabi

Others: Microsoft Suite, Power BI, Informatica, Confluence, Oracle, SAP, Mobility Ecommerce, Solutions for IOS/Android

Professional Experience

Sr. Product Manager I ASICS – L.A, California 07/2016- present

Develop and manage Asics ecommerce footprint for website, omni channel and endless aisle for better customer touchpoints, thereby achieving organization goals.

●Work with internal & external customers, Merchandising, Operations & Ecommerce teams to create and customize merchandise systems.

●Creating and managing ecommerce platform, content management system and market places with knowledge of Megento, Mobility Ecomm, Shopify etc

●Manage an agile scrum team and implementation of the roadmap by facilitating agile ceremonies for efficient execution - weekly ticket refinement/estimation, daily scrum, sprint planning, sprint demo and retrospective meetings.

●Write and capture user stories and user needs to communicate product objectives and requirements.

●Schedule and lead meetings to surface issues, identify fixes and advance projects.

●Manage daily project goals and product schedules, adjusting expectations and setting priorities.

●Manage project progress and communicate regular status updates to internal teams and key stakeholders.

●Execution of work within the Project/ Product roadmap.

●Work with Product and Engineering to align clear product and project goals and prioritize work accordingly.

●Evaluate existing processes for efficiency opportunities and lead the change.

Sr. Business Analyst I United Colors of Benetton - India 10/2014- 07/2016

Lead innovative and high impact projects for UCB Loyalty customer membership program. Planned and executed high-impact projects for an iconic global brand looking to grow, manage and retain its customer base, and incentivize repeat purchases in a new implementation of a customer loyalty management and offer platform that will roll out through a pilot program in Europe.

Developed and implemented a new data analysis tool that increased efficiency by 25% and reduced errors by 15%.

●Created user stories Acceptance Criteria and refined the stories with the Scrum teams.

● Worked cross functionally with executive leadership and marketing teams to understand the customer pain points and translate them into actionable user stories.

●Interacted and partnered with the development team to ensure sprints were delivered in a timely matter

●Worked with Program Management to support new business.

Business Analyst I, Aditya Birla Fashion & Retail Limited, India 04/2012- 10/2014

ABFRL has many sub brands under its umbrella yet had no links and were independently managed. Building a platform wherein all sub brands can integrate the database and users can take advantage of synergy offering inter brand visibility. Resulting in consumers being offered more related products and best deals thereby resulting in increase of unit per transactions with the same number of customers.

●Completed in-depth analysis of reporting tools and backend systems.

●Did AS-IS and TO-BE Analysis

●Develop and Report on Project based key performance indicators (KPI)

E-Commerce Business Analyst I, Bata India 06/2010- 04/2012

Integrating store omni, bata.com and endless aisle. Giving consumers home delivery options resulting in better service and array of more options. Resulting in lesser loss of sale and increased ticket vale and unit per transaction

Business Analyst I Future Group 07/2008- 06/2010

●Prepared Business Requirements and Technical requirements document for Customer facing website solution.

●Participated in UAT(User Acceptance Testing) and reported the defects.

●Created Workflow diagrams to define user journey.

Client Officer I, Maersk Logistics India 10/2005- 05/2006

●Handling key International accounts like Debenhams, Target, A.P.Moller & Carrefour for their logistics solutions.

●A part of origin forwarder coordinating with the vendor and procuring consignments and coordinating with the high worth clients giving them timelines.

●Complete Logistics planning right from procurement from vendors to the destination forwarders till the consigner.

●Container Load planning and less than container load, full container load planning.

Education

Master of Business Administration KJ Somaiya Institute of Management studies & Research, Mumbai, India

Bachelor of Commerce R.A Podar College, Mumbai, India

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