Customer Service Patient Care
Resume:
Amanda Davis
St. Petersburg, FL 33716
C: 386-***-**** E: ad7l2v@r.postjobfree.com
Summary Results-
Driven and dedicated professional with over 20 years of experience in medical field. Known for strategic leadership and exceptional patient care, adept at fostering trust and collaboration among diverse stakeholders. Proven track record of optimizing office operations, ensuring compliance, and delivering outstanding customer service. Strong communicator with a commitment to building lasting professional relationships. Experience
Office Manager VipCare - Pinellas Park, FL
Jan 2022 - Present
● Oversee clinical operations for a team of three members and a provider, managing patient care and administrative duties at three locations
● Lead daily clinic huddles and coordinate proactive outreach efforts.
● Ensure efficient, accurate, and patient-focused office operations, providing extraordinary customer service.
● Facilitate onboarding and training of new team members, ensuring adherence to policies and procedures.
● Monitor clinic performance and key performance indicators, recommending improvements as needed.
● Maintain accuracy of all incoming and outgoing information, including supplies, invoices, and patient records.
● Collaborate with physicians and staff to communicate updates and changes, ensuring compliance with regulatory requirements.
● Training New hire Office Managers and Medical Assistance through out Florida and Texas, mentoring other OM on weekly and monthy basis
● Collaborating with HR on new training and devolpment of policies and procedures
Medical Assistant Southern Interventional Pain Center Lake City, FL
June 2020 - December 2021
● Supported three specialty providers in a pain management clinic, performing patient assessments and documentation
● Utilized electronic medical software for patient records maintenance and clerical duties.
● Assisted with in-office procedures and provided patient education and support.
● Managed patient scheduling, referrals, authorzations and insurance verification, ensuring seamless care delivery.
● Demonstrated strong organizational skills in handling high patient volumes and supply management.
Medical Assistant and Phlebotomist Accent Physician Specialists, Gainesville, FL
March 2015 - January 2020
● Assisted eight specialty providers in ENT and Endocrinology, performing a range of clinical and administrative duties at two locations
● Conducted phlebotomy and lab draws, prepared patients for procedures, and managed patient appointments and payments.
● Provided exceptional patient care and customer service, ensuring patient satisfaction and safety.
● Scheduling, ordering office supplies,referrals,authorzations, knowledge of insurances,claims and collections
● In-house Lab,prepping and setting up analyzers for testing Reason for Leaving Lay Off
Phlebotomy Manager North Florida Region
Superior Lab Services (Mobile Phlebotomy Services) Contracted
April 2014 - January 2019
● Managed phlebotomy operations in the northern region, overseeing staff and client relations at various locations
● Conducted blood draws at various healthcare facilities and managed specimen collection and processing.
● Coordinated staff schedules and ensured compliance with quality and safety standards.
Reason for leaving: Contract ended
Education/Certificates
● Phlebotomy Certificate
● High School Diploma
● Peer Leadership Program Certificate
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