Customer Service Food

Uliana Syniavska

Cashier – Food Service - Bakery

ad7l04@r.postjobfree.com – Des Plaines, IL 60016 - 773-***-****

Summary

Retail professional with experience in cash management/handling, customer service and food service. Helped create positive experience for customers.

Customer Service Excellence: Courteously greet customers and efficiently process transactions and customer service requests within a busy and fast-paced environment.

Cash Register Handling Accuracy: Operate cash register with attention to detail, help process customer purchases, ensure accurate item number, quantity and weight are processed. Balance cash drawer at the end of each shift.

Bilingual: In addition to English, fluent in Ukrainian and Russian.

PROFESSIONAL EXPERIENCE

Ivano-Frankivsk Bakery Ivano-Frankivsk, Ukraine

Bakery Manager March 2016 – June 2024

Greet customers to make them feel welcomed into the store.

Provide a detailed description of different pastries and their respective ingredients to customers per request.

Make pastry and purchase recommendations when appropriate.

Pack customers’ orders neatly into boxes.

Process purchases by operating cash register.

Maintain a balanced cash register at the end of each shift.

Keep an orderly and clean working area.

Assist bakers with baking pastries and sweets as needed. Accept payments, while making sure all prices and quantities are accurate.

Provide a receipt to every customer, while providing a high level of customer service.

Perform clean-up, organize and stock items and assist with bakery department, as needed.

Textile IF Ivano-Frankivsk, Ukraine

Sales Manager February 2012 – February 2016

Managed the daily operations related to customer service, inventory management, and marketing.

Performed business to business and direct to consumer sales.

Negotiated contracts and agreements with business partners, vendors, and customers.

Established and maintained business relationships with local suppliers to boost business.

Oversaw staff by hiring and terminating, creating schedules, and tracking payroll.

Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.

Precarpathian University Ivano-Frankivsk, Ukraine

Teacher April 2007 – January 2012

Developed and maintained classroom environment conductive to learning and appropriate for social and emotional development of students.

Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety.

Organized and used variety of teaching techniques, maximizing individual and group learning.

AWARDS AND ACCOMPLISHMENTS

Displayed a positive, helpful attitude on a daily basis that was praised by Ivano-Frankivsk Bakery customers and owners.

EDUCATION & CREDITENTIALS

Drogobych Pedagogical University Drogobych, Ukraine

Bachelor of Philological Science in English and German Languages September 2003

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