Customer Service Retail Sales

ILYANA LOBRONO

Lancaster, CA *****

ad7ku3@r.postjobfree.com / 909-***-****

SUMMARY

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Hardworking employee with customer service, multitasking, and time management abilities. Who thrives under pressure and is devoted to giving every customer a positive and memorable experience. SKILLS

Responsible

Excellent Customer Service

Time Management

Organized

Reliable

Detail Oriented

Money Handling

Stocking and Receiving

Flexible Schedule

Sales expertise

Teamwork and Collaboration

Store maintenance

POS system operations

Positive and professional

Cash Register Operation

Retail Store Operations

Fitting room maintenance

Customer Engagement

Stock replenishment

Customer Assistance

Point of sale systems

Cash Handling

Retail Sales

Customer Needs Assessment

EXPERIENCE

Retail Sales Associate / Stichic - Ontario, California 11/2023 - 02/2024 Tracked inventory levels throughout the day and restocked items as needed. Inspected purchased items for defects before handing them over to customers. Demonstrated knowledge of store products and services. Handled customer complaints in a professional manner. Greeted customers upon entering the store and provided assistance. Performed cashier duties such as ringing up sales, processing payments, and issuing receipts. Processed returned merchandise according to company policies. Operated point-of-sale systems accurately to process payments from customers. Organized displays to attract customers and promote sales. Stocked shelves with merchandise according to company standards. Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors. Promoted special offers and discounts to encourage additional purchases. Completed transactions in an efficient manner while providing excellent customer service. Assisted customers with finding the right product for their needs. IL

Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment. Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise. Initiated friendly conversation with customers to determine level of assistance required. Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Helped customers by answering questions and locating merchandise. Created price tags and merchandise signs for new items. Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items. Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Calculated pricing, applied discounts, and collected payments to process transactions. Greeted and assisted customers with product selection, offering personalized shopping advice. Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management. Assisted with conducting merchandise stock counts and reported discrepancies to supervisor. Operated cash registers and processed transactions including sales, returns, and exchanges. Monitored and maintained the cleanliness and organization of the sales floor and stock areas. Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items. Watched for and recognized security risks and thefts to prevent or handle situations. Greeted customers to determine wants or needs.

Placed special orders or called other stores to find desired items. Cleaned shelves, counters and tables to maintain organized store. Computed purchases and received and processed cash or credit payment. Organized store by returning merchandise to proper areas and restocked displays. LIBRARY ASSISTANT / CTE LIBRARY SCIENCE - CHINO HIGH SCHOOL 08/2022 - 05/2023 Fast paced high school library, responsibilities include: time management, customer service, shelving, office and clerical errands, experienced with technology, and highly responsible. Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.

Assisted patrons in locating and checking out library materials. Organized shelves, book displays, and other library areas according to established guidelines. Answered patrons' questions and assisted in finding materials requested. Greeted patrons upon entrance to library and offered assistance with needs or issues. Returned books to circulation by placing on proper shelves. EDUCATION AND TRAINING

GENERAL EDUCATION 05/2023

CHINO HIGH SCHOOL - Chino, CA

GPA: 2.4

ACTIVITIES

Leadership, Chino High School, 2021, Present

Dance Impact, Chino High School, 2021, 2023

Drama, Chino High School, 2022, 2023

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