Customer Service Data Entry

Larryn Williams

***** ******* ****, *******, *****, 77015, US 832-***-**** ad7knw@r.postjobfree.com To obtain a challenging position where I can maximize my skills and abilities to work well with others. Bringing a 15+ year history of ensuring customer satisfaction and contributing to the company's success. Great team player who thrives in fast-paced, rapidly evolving and changing markets. When assisting with the team, I am a friendly and professional customer service expert with a strong background working to meet customer needs. Goal-oriented

Multi-Task Management

Office equipment proficiency

Processes and procedures

Data entry

Microsoft Office Suite

Inbound and outbound calling

Strong communication skills

Detail-oriented

Time management

CRM/Phone Technology

Retalix

Enterprise Product Search (EPS)

AS400

CITRIX

P2

I3PL

SAP

EDI (fax/web)

Excel

SODS

CDMR

Order Entry

High School - 1983

Robert E Lee - Houston, TX

Diploma

Letter Carrier - January, 2019 to Present

US Post Office - Houston, TX

Collected mail from letter boxes on specific route both on foot and by vehicle. Delivered mail to homes and businesses on foot, serving approximately 600 customers per shift. Organized and cased mail in the designated route's delivery sequence. Loaded and secured items in trucks to avoid parcel damage during delivery. Had an excellent attendance record and was always on time for work. Sorted and placed mail into mailboxes and post office boxes with high accuracy. Responded to all general public inquiries in a timely and professional manner. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Customer Service Representative - March, 2018 to February, 2019 Americold Logistics - Houston, TX

Used I3PL to accurately enter data into a batch ticketing system. Was responsible for processing up to 25 customer orders per day. Communicate with customers over the phone or in person to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints. Generates all paperwork/information required for customer work orders including work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory. Assures proper invoicing of accounts by verifying computer-generated invoices. Buyer II - January, 2016 to April, 2017

US Foods - Houston, TX

Responsible for maintaining adequate supplies inventory to meet customer service level of expectations. Purchases products from-suppliers at lowest cost.

Act as a liaison with the operations department.

Maintain ordering of various product lines from numerous vendors on a daily basis. Successfully resolve problems with delivery, supply, invoicing, rejections, etc. Verify pricing via matching purchase orders to customers and vendor invoice reconciliations. Product Sales Support Administrator-Backup - June, 2012 to January, 2016 US Foods - Houston, TX

First point of contact for Sales Team for product inquiry. Work with vendors and sales team for sample request and order entry. Work with transportation regarding delivery receipt of hot loads. Source comparable product substitution were needed. Coordinate inter-company transfers/orders and work with various couriers to setup pickup and delivery. Customer Service Representative/Lead - April, 2012 to January, 2016 US Foods - Houston, TX

Spoke with customers about their concerns, about products or services in order to resolve issues and increase sales. Process orders, receive, evaluate and respond to written or telephoned customer inquiries in a timely manner. Worked within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Trained all new hires.

Scheduling.

Monitor, evaluate and discipline CSR’s.

Troubleshoot calls.

Backup for Division PSSA.

Customer Service Representative - December, 2003 to April, 2012 US Foods - Houston, TX

Provided a superior customer experience in order to build a loyal customer base. Educated customers about promotions to increase sales. Answered customer calls promptly to avoid long wait times on hold. Communicate with various departments within the company. Provided primary customer support to internal and external customers in a fast-paced environment. Built and updated order guides for National Accts.

Contact this candidate