Customer Service Mental Health
Resume:
TOUSSAINT KISASU
*** * ***** ** # ****, Coppell, TX, 75019
ad7knk@r.postjobfree.com
PROFESSIONAL SUMMARY
Ability to appraise factual situations and make appropriate decisions promptly and in accordance with the law Ability to work safely without presenting a direct threat to self or others
Ability to analyze information requirement of situation, demonstrated problem solving skills, coming on time, always ready to train others workers
Ability to use judgement to ensure the effective and timely completion of tasks
Ability to establish and maintain effective partnerships and working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity
Ability to produce written documents with clearly organized thoughts using proper sentence construction, punctuation and grammar
Excellent communications: Bilingual, spoken and written English and French.
Computer skills: Windows, WordPerfect, PowerPoint World, lotus Notes and Excel.
SKILLS
POSITIVE MINDSET - STRONG WORK ETHIC - COACHABLE - GOAL ORIENTED / SELF MOTIVATED - WORK HARD - REPORT WRITING - MICROSOFT WORD - INVENTORY - MENTAL HEALTH. SCHEDULING - TRAINING OTHERS - LOYAL - RELIABLE
EXPERIENCE
INTERCONNECTION, LLC
IRVING, TX
CUSTOMER sERVICE REPRESENTATIVE /PART TIME 06/2014 to Present
Develop and present sales representations on products meeting customers' needs. Customer service for global inbound/outbound phone support. Able to administer and support policies while helping customer. Actively and consistently support all efforts to simplify the customers experience. Adhered to define procedures, standards and performance expectations. Analyzed, diagnosed and delivered know solutions to complex challenges. Maintained excellent client relations. Acquire new customers throught door-to door contact.
FORKLIFT OPERATOR
03/2020 to 03/2024
FERGUSON LEWISVILLE, TEXAS
Perform freight handling using appropriate motorizes, forklift. Using current electronic system.
Pull and prepare orders for shipment, ensure warehouse is clean, organized, secure, and safe at all the times. Safety polycies and alwys report unsafe condition to Supervisor
Receive, verify, stage and stock all incoming material. Pull, park in the appropriate boxes
Complete tasks such as loading, unloading, sorting, picking
Maintain condition of work area (i.e. production in correct location)
Using RF hand scanner to detremine order requirements, insure order accuracy
Follow company safety policies and procedures and encourage other associates to do the same.
Quality standards, meet daily productivity standards for lines per hour .
FEDEX FREIGHT FREIGHTHANDLER 05/2017 to 12/2019 Lewisville, TX
Assist customers with freight and documentations as needed. Perform freight handling using appropriate motorizes and manual equipment, including but not limited to forklift, pallet jack and hand truck. Verify documentation matches freight description (e.g. type, weight, hazardous materials), using RF hand scanner to determine order requirements. Secure freight inside trailers using appropriate tools and supplies (e.g. pallets, straps, rope). Verify and complete required documentation and reports. Comply with all applicable laws/regulations, as well as company policies/procedures. Perform other duties as required.
ABX CARGO EXPRESS
MAIL SORTER 10/2012 to 06/2014 IRVING /DFW AIRPORT, TX
Preparing incoming and outgoing USPS mail for distribution, process and distribute all USPS incoming mail and packages. Handle all USPS certified mail as requested. Assist customers with freight and perform freight handling using forklift to load and unload trucks.
GRAINGER DISTRIBUTION CENTER Roanoke,TX TX Warehouse Associate 06/2004 to 12/2010
Maintained accurate number of picks required by company, maintain a clean and safe environment, worked well. Receiving/Stock, parking. Read and follow detailled instructions, Verify multi-digit part numbers. Physically perform all tasks listed in job functions lifting up to 50 lbs.
With other member and accomplish all task to be done by supervisor and finish all task in accurate time to be accomplished. Loaded and unloaded received shipment from the truck.
EDUCATION
Certification 02/2016
University of North Texas Denton Dallas, Texas
Certificates February 2016
Mental Health Officer
Texas Commission on Law enforcement/Officer Standard Education Dallas, Texas
Certificate Undergraduate Academic
Rehabilitation Studies: Alcohol and Addiction University of North Texas Denton, Texas
University of Kinshasa
Democratic Republic of Congo
Bachelor Degree : LAW 06/1995
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