Customer Service Accounts Receivable

George Ayton

******.********@*****.***

Mamaroneck, NY 10543 • 914-***-****

Summary:

• Results-oriented professional with diverse background in accounting and finance complemented by extensive experience in analyzing credit data and financial information to identify the risk. Skilled in preparing financial documents, evaluating reports, and providing top-notch customer service. Ability to assess credit worthiness of clients by evaluating financial history/background. Capable of utilizing financial management skills to make sound decisions regarding proper handling of customer and vendor accounts.

• Talent for analyzing riskiness in terms of extending credit and collecting repayments.

• Solid knowledge of accounting, billing, and collections systems, processes, and best practices.

• Adept at improving accounts receivable/accounts payable function through robust procedures and controls.

• Proven track record of determining root cause of issues/inquiries and recommending viable improvements and solutions.

• Equipped with exceptional communication, interpersonal, negotiation, relationship building, problem-solving, organizational, and analytical skills. Education:

Major: Managerial Accounting; Minor: Business Finance Monroe College, New Rochelle, NY Skills:

Microsoft Word and Excel, AS400, Navision, Outlook, Oracle, NetSuite, Great Plains, Freshbook, SAP, Quickbooks, MS Office Suite, GHX.

Core Competencies

• Accounts Receivable •Accounts Payable

• Credit Analysis •ACH Transfers

• Credit & Collections •1099 Processing

• Account Management •Cash Reports Fomulation

• Customer Service •Documentation & Reporting

• Accounts Reconciliation •People Management

• Contracts Management •Stakeholder Engagements

• FDCPA/FCRA •Vendor Statement Reconciliation

Selected Achievements:

• Recognized by the management for extraordinary performance and promoted to inter-company credit manager position.

• Received appreciation from customers in the form of letters/emails of recommendation on a regular basis.

• Gained valuable experience by working on international accounts, including wire transfers.

• Rewarded for saving and reconciling $150k on an international sales order/contract for the state auditors.

• Successfully completed two seminar courses in collections and accounts receivable.

• Awarded as employee of the month 8 out of 12 times.

• Performed exceptionally well and surpassed monthly collection goals, while minimizing department’s annual receivable aging by 25%.

• Commended by the management for monitoring and executing 150 accounts per day in a fast-paced environment.

Work Experience:

Vanguard Staffing/Robert Half/KForce/Network ESC-Contracts Oct 2022 - Mar 2024 Accounts Receivable Specialist/Collections/Accounts Payable

• Monitored status of the accounts receivable aging/accounts payable report to ensure that payments are up to date.

• Proactively contacted any and all departments, including sales reps to resolve any open issues.

• Provided weekly account analysis and customer reports to upper management.

• Prepared and issued invoices, account statements, and other financial statements accordingly to customers via email.

• Ensured timely and accurate processing of vendor payments, including checks, ACH transfers and electronic payments. Prepared and execute payment runs according to established schedules.

• Applied daily/weekly and monthly payments including credit card payments as per customers request.

• Reconciled vendor statements to ensure that all invoices are accounted for and that there are no outstanding balances or discrepancies.

• Prepared credit review/analysis and set credit per policy limits within specified range.

• Match invoices to checks, obtain all signatures for checks and distribute checks accordingly. Stop & Shop May 2022 - Oct 2022

Receiving/Inventory

• Maintained product quality, rotation, and storage procedures for seamless operations. Checked the prices and dates on all department merchandise, while reporting weekly inventory on new/incoming merchandise to top management. Replace outdated sticker prices with new stickers.

• Assisted co-workers with performing day-to-day tasks with a keen focus on achieving organizational goals.

• Modified and modernized assigned area/shelves for new incoming products on a daily/weekly basis. CDW-D, Inc. Roanoke, VA Apr 2022 – Apr 2022

Accounts Receivable/Collections (Remote)

• Communicated with customers through phone, internet, mail, sale reps, and faxes/text on a day-to-day basis, in a remote position.

• Resolved chargeback/deductions issues by working diligently with customers credit/debit cards and their bank affiliates.

• Applied daily receivables from the bank reports to individual accounts as required including credit/debit cards.

Two’s Company, Inc. Elmsford, NY June 2014 – Jun 2020 Accounts Receivable/Credit & Collections/Accounts Payable

• Leveraged excellent interpersonal and communication skills to foster and fortify professional relationships with new/existing customers. Communicated with customers through phone, internet, mail, sales representatives, and faxes on a day-to-day basis with a keen focus on managing aging accounts receivable. Facilitated sales representatives and customers’ requests by applying CC payments on a regular basis.

• Prepared paperwork for processing of write-offs and liens by the supervisor.

• Verified and signed off all contracts within the assigned region prior to finalizing sales orders and delivering products to customers. Weekly reconciliation of vendor statements to ensure that all invoices are accounted for and that there are no outstanding balances or discrepancies.

• Utilized problem-solving skills to resolve customer inquiries pertaining to paid/unpaid invoices chargeback, credit memos, discounts, billing, and accounts reconciliation aimed at achieving maximum client satisfaction.

• Code and enter invoices into the accounting system accurately and promptly on a bi-weekly basis.

• Ensure timely and accurate processing of vendor payments, including checks, ACH transfers and electronic payments. Prepare and execute payment runs according to established schedules.

• Check open Receipts and purchase order Inquiries daily. Sam’s Club, Bogart, GA June 2010 – Jun 2013

Receiving/Inventory

• Maintained product quality, rotation, and storage procedures for seamless operations. Checked the prices and dates on all department merchandise, while reporting weekly inventory on new/incoming merchandise to top management. Replace outdated sticker prices with new stickers.

• Assisted co-workers with performing day-to-day tasks with a keen focus on achieving organizational goals.

• Modified and modernized assigned area/shelves for new incoming products on a daily/weekly basis. Chase Financial & FirstPro Staffing, Atlanta, GA June 2006-May2010 Credit Analyst/Accounts Receivable Specialist/Accounts Payable

• Provided support to sales and accounting managers by analyzing and providing financial history of customers, including credit history, D&B, as well as bank and other financial reports. Prepared paperwork for processing of write-offs as well as liens and bonds on a weekly basis.

• Managed aging accounts receivable/accounts payable by interacting with customers and vendors via phone, internet, mail, fax, and sales department.

• Monthly reconciliation of vendor statements to ensure that all invoices are accounted for and that there are no outstanding balances or discrepancies.

• Concerns associated with paid/unpaid invoices, chargeback, credit memos, discounts, billing, and accounts reconciliation.

• Ensure timely and accurate processing of vendor payments, including checks, ACH transfers and electronic payments.

• Prepared and execute payment runs according to established schedules.

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