Customer Service Insurance Agent

Melody Rosengartner

Forney, TX *****

972-***-**** - ad7jvv@r.postjobfree.com

Professional Summary

Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Certifications

TEXAS DEPARTMENT OF INSURANCE

GENERAL LINES LIFE,ACCIDENT,HEALTH AND HMO PROPERTY AND CASUALTY

Work History

05/2022 to Current

Insurance Agent

Geico – Garland, TX

Built relationships with clients using active listening and issue resolution to provide excellent service.

Responded to customer calls swiftly to resolve issues and answer questions.

Maintained high standards of customer service by building relationships with clients.

Cross-sold insurance products to existing clients to reach sales targets.

Created detailed reports for management to track performance and sales.

Educated clients on insurance policies and procedures.

Generated leads through cold-calling, networking and other outreach methods.

06/2021 to 05/2022

Life Insurance Sales Agent

Kemper – Dallas, Tx

Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.

Followed up promptly with interested clients to close sales.

Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

Educated clients on insurance policies and procedures.

01/2019 to 06/2021

Insurance Agent

Nationwide – Garland, Tx

Built relationships with clients using active listening and issue resolution to provide excellent service.

Responded to customer calls swiftly to resolve issues and answer questions.

Maintained high standards of customer service by building relationships with clients.

Cross-sold insurance products to existing clients to reach sales targets.

Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.

10/2017 to 01/2019

Dietary Aide

Dallas Regional Hospital – Mesquite, TX

Served meals to residents in accordance with established schedules and dietary procedures.

Kept all kitchen areas clean, tidy and free of hazards.

Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.

Followed all food safety regulations while preparing meals for patients.

Delivered nourishment and supplements to nurse station for distribution to specific residents.

Monitored food safety and sanitation standards in food service areas.

04/2012 to 07/2013

Leasing Agent

Cimmaron Crossing Apartments – Arlington

Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.

Performed background, reference and credit checks as part of screening process of prospective tenants.

Resolved conflicts between tenants regarding noise, encroachments, and parking.

Distributed and followed up on tenant renewal notices.

Toured property with prospective tenants and provided wealth of information in regards to its key features.

Education

04/2016

GED

TEXAS EDUCATION AGENCY - ARLINGTON, TX

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