Customer Service Security Guard

Iyke Njoku Kalu

*** ****** * *****, *********, S*L 2X4

Phone: 514-***-**** Email: ad7jn1@r.postjobfree.com

Professional Summary:

Industrious worker proficient in security and customer service. I provide a vigilant and compassionate presence that ensures that people and property are safe. I am a clear communicator who can handle stressful situations. I am used to following regulations and ensuring compliance with workplace rules. I have personal experience in security for 10+ years. I would like to return to this line of work. I am looking for an opportunity to make use of my vast knowledge and improve on the job that needs to be completed and delivered. I am ready to begin working immediately.

Relevant Work Experience:

Security / Owner Image Fast Food & Restaurant (Lagos, Nigeria) 2000 – 2013

-Dealt with customer complaints and found solutions.

-Ensured that customers received high-quality food products.

-Ensured safety of the restaurant and its assets.

-Communicated expectations with employees and resolved conflicts.

-Managed finances and documentation of business, including asset protection

Security Guard Christian Pentecostal Mission (Lagos, Nigeria) 1995 – 2000

-Ensured safety of people and property in church carpark.

-Handled stressful situations with clear communication and authority.

-Monitored security cameras and other security equipment.

-Patrolled carpark and arrested trespassers.

-Assisted people with questions and directions.

-Directed traffic.

-Monitored over 500 cars with security cameras to ensure their safety.

-Issued parking passes and verified the validity of parking permits.

Additional Work Experience:

Machine Operator Deawoo Engineering Construction Company (Doha, Qatar) 2018 – 2023

-Operated a crushing machine.

-Ensured perfection in production.

-Maintained machines and equipment.

-Ensured safe working environment.

-Followed safety rules and regulations.

-Ensured a clean workplace.

Warehouse worker Urban Construction Company (Doha, Qatar) 2016 - 2018

-Operating and maintaining machinery in a safe and efficient manner.

-Performing organisational tasks throughout the warehouse.

-Preparing orders and loading/unloading incoming merchandise.

-Assembled products to customer specifications according to strict guidelines.

-Maintained a clean and safe working environment at all times.

-Performed regular maintenance and troubleshooting on machines.

Education:

Diploma in management Ihechiowa Vocational Commercial College Abia State Nigeria 2000

Professional Certification:

Safety Certification OSHA Certificate (oshatrain.com) USA 2014

Lifting Certificate Lifting Training Institute Doha, Qatar 2018

Skills:

-Empathetic communication skills with customers.

-Leadership and authority in difficult situations.

-Attention to detail.

-Clear and efficient communication with supervisors and coworkers.

-Ability to work independently.

-Maintain a safe working environment.

-A strong work ethic.

-Problem solving and figuring out the best possible solution.

-Ability to lift 50lbs at any given time.

-Ability to adapt to changes in the working environment.

References:

Available on request

Contact this candidate