Customer Service Vip Host
Resume:
SHAWN CUNNINGHAM
ad7j8q@r.postjobfree.com 619/771.9887 Las Vegas, NV PROFESSIONAL OBJECTIVES
VIP HOST/BARTENDER
Dedicated and charismatic VIP Host + Bartender with over 10 years of experience in upscale hospitality environments. Seeking to leverage my exceptional skills, refined customer service abilities and deep understanding of luxury service standards to create memorable and personalized experiences for VIP guests. Committed to fostering a welcoming and exclusive atmosphere while ensuring high levels of guest satisfaction and loyalty. Eager to contribute to a prestigious establishment by utilizing my expertise in cocktail creation, event coordination and client relations to enhance the overall guest experience and uphold the venue's reputation for excellence.
ELITE SECURTIY OFFICER
Highly trained and vigilant Elite Private Security Officer with over 15 years of experience in providing exceptional protective services for high-profile clients. Seeking to leverage my extensive background in threat assessment, risk management, and advanced security protocols to ensure the safety and security of individuals and properties in a prestigious private security firm. Committed to maintaining the highest standards of professionalism, confidentiality, and operational excellence while adapting to dynamic environments and potential threats. Eager to apply my expertise in surveillance, emergency response, and personal protection to contribute to the peace of mind and well-being of VIP clients. EXPERIENCE
VIP Host: Guest Services 2021 – Present
Las Vegas, NV Sapphire Gentleman’s Club
As VIP Host I greet VIP guests upon arrival, ensuring they feel welcomed and valued. Maintain a high level of professionalism and discretion while interacting with high-profile clientele. Anticipate and address the needs of VIP guests, ensuring a seamless and exceptional experience. Coordinate and manage reservations for VIP tables and private events while ensuring accurate and timely communication with guests regarding their reservations and special requests. Utilize reservation systems to optimize table assignments and maximize venue capacity. Deliver exceptional customer service by resolving guest issues promptly and professionally. Build and maintain strong relationships with regular VIP clients, fostering loyalty and guaranteeing repeat business. Conduct follow-up calls and emails to gather feedback and ensure guest satisfaction. Promote premium services, bottle packages, and special offers to enhance the guest experience and increase revenue. Provide detailed information about the venue’s offerings, including menu items, specialty cocktails, and entertainment options. Achieve sales targets through effective upselling and cross-selling techniques. Work closely with bartenders, servers, security personnel, and management to ensure coordinated service delivery. Participate in team meetings and training sessions to stay updated on venue policies, promotions, and safety protocols. Assist colleagues during peak times, maintaining a cooperative and supportive work environment.
Security: Supervisor 2018 – 2021
Las Vegas, NV Sapphire Gentleman’s Club
For over 4 years I have worked as an elite private security officer with CCW. I provide white glove security and consulting services, where proficiency, discretion and integrity are critical to my clients. I work with high profile individuals, their teams and families. I coordinate and manage security teams for private events at clients’ residences, event venues for executives, professional athletes and event management firms. Shawn Cunningham 2 of 2
Private Contract: Personal Trainer/Nutritional Counselor 2015 – Present San Diego, CA In-Home/Private Gym
As a personal trainer and nutrition counselor for my clients I combine principles of both fitness and nutrition when helping clients. On the fitness side, I create workout plans that combine cardiovascular, strength and flexibility routines, depending on the client's needs and goals. I teach clients what foods to eat before and after a workout for the best results. For nutrition, I review each client's current eating habits and wellness goals, for example, losing weight, gaining muscle, preparing for competitions, treating an illness/disease or disability as well as prevention of future health issues. I create meal plans in conjunction with workout routines and educate my clients on proper food choices that help them reach their goals. Coin-Op: Security Manager / Bar Back 2017 – 2019
San Diego, CA Restaurant/Bar
Responsible for monitoring the security operations for Coin-Op North Park. Implemented security policies, regulations, rules and norms ensuring the environment was safe for employers, employees and patrons. Responsible for delegating tasks and duties to new security officers. Checking and monitoring the access control of the patrons.
Eat.Sleep.Drink: Security Officer – Supervisor 2016 – 2017 San Diego, CA Restaurant/Bar
Monitor large crowds of people keeping order during business hours, Keen attention to detail dealing with false identification. Operate detecting devices to screen individuals and prevent passage of prohibited articles onto property. Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary, and great communication skills with City Police Department. The Rabbit Hole: Lead Security Guard/Barback + Tender 2014 – 2016 San Diego, CA Restaurant + Gastropub
Leveraged my comprehensive skills in safety management, emergency response and crowd control alongside exceptional bartending and customer service abilities. Committed to maintaining a secure and welcoming environment, ensuring the well-being of patrons, and delivering top-tier service. Eager to contribute to a dynamic team by applying my expertise in overseeing security operations, managing bar activities, and creating a seamless, enjoyable experience for all guests. CERTIFICATIONS + EDUCATION
Guard Card 2008 – Presently Certified
Personal Training + Nutritionist Certification In Progress Bartending Certification In Progress
Universal Technical Institute Ventura, CA: 2009
Proprietary Private Security Officer (PSO) Certified 2008 REFERENCES
Available upon request
Contact this candidate