Lisa Perez-Bonilla
ad7iq7@r.postjobfree.com
Cell # 480-***-****
HIGHLIGHTED SKILLS
Natural ability to build rapport quickly and gain customer’s trust
High Conversion and Retention Rate
Computer Skills: Advanced Level
5 Years Experience working remotely with a private home office free of distractions
10+ years working in Call Center/Phone Sales and Customer Service
Flexible Schedule availability including weekdays and weekends
Ability to problem-solve and empathize with customers
Experience with healthcare plans and medications (Medicare Sales)
Exceeds customer service expectations
SOFT SKILLS/CUSTOMER RELATIONS
● Ability to effectively communicate with customers of all backgrounds
● Effectively able to de-escalate upset customers and find a resolution for their problem
● Active listening and empathy
● Strong attention to detail
● Countless number of positive reviews from customers/members KNOWLEDGE
● Welcoming feedback and coaching for areas of improvement
● 10+ years of experience working with multiple open applications, web browsers, and virtual desktops
● Professional and accurate in all forms of communication including written and verbal
● Experience with Microsoft applications, communication applications such as Teams and Slack in addition to Customer Relationship Management (CRM) applications WORK EXPERIENCE
TTEC Remote/AZ January 2023- Present
Licensed Insurance Sales Agent
Sutherland Global Remote/AZ October 2022-December 2022 Licensed Commercial Sales Agent (contract)
CSAA Insurance Remote/AZ November 2021 - April 2022 Licensed P&C Sales Agent
AppleOne / Maximus Fed. Remote / AZ April 2021 - September 2021 AZ PUA Claims Adjuster and CSR HI / Pandemic Vaccination / CDC (contract) Answer Financial IAC Remote / AZ March 2018 - June 2020 Licensed Sales Agent
The Results Company Phoenix, AZ September 2017 - December 2017 Licensed Health Advisor (contract)
Health Plan One Phoenix, AZ June 2016 - August 2017 Licensed Health Advisor
Connextions/ Optum Phoenix, AZ June 2014 - January 2015 Licensed Health Advisor (contract)
EDUCATION
State of Arizona High School Equivalency Diploma
Rio Salado Certificate of Completion: Auto Insurance Customer Service VOLUNTEER
Volunteered as a caregiver and Medication Technician at several memory care facilities in Arizona