Customer Service Sales Agent

Lisa Perez-Bonilla

*********.*******@*****.***

Cell # 480-***-****

HIGHLIGHTED SKILLS

Natural ability to build rapport quickly and gain customer’s trust

High Conversion and Retention Rate

Computer Skills: Advanced Level

5 Years Experience working remotely with a private home office free of distractions

10+ years working in Call Center/Phone Sales and Customer Service

Flexible Schedule availability including weekdays and weekends

Ability to problem-solve and empathize with customers

Experience with healthcare plans and medications (Medicare Sales)

Exceeds customer service expectations

SOFT SKILLS/CUSTOMER RELATIONS

● Ability to effectively communicate with customers of all backgrounds

● Effectively able to de-escalate upset customers and find a resolution for their problem

● Active listening and empathy

● Strong attention to detail

● Countless number of positive reviews from customers/members KNOWLEDGE

● Welcoming feedback and coaching for areas of improvement

● 10+ years of experience working with multiple open applications, web browsers, and virtual desktops

● Professional and accurate in all forms of communication including written and verbal

● Experience with Microsoft applications, communication applications such as Teams and Slack in addition to Customer Relationship Management (CRM) applications WORK EXPERIENCE

TTEC Remote/AZ January 2023- Present

Licensed Insurance Sales Agent

Sutherland Global Remote/AZ October 2022-December 2022 Licensed Commercial Sales Agent (contract)

CSAA Insurance Remote/AZ November 2021 - April 2022 Licensed P&C Sales Agent

AppleOne / Maximus Fed. Remote / AZ April 2021 - September 2021 AZ PUA Claims Adjuster and CSR HI / Pandemic Vaccination / CDC (contract) Answer Financial IAC Remote / AZ March 2018 - June 2020 Licensed Sales Agent

The Results Company Phoenix, AZ September 2017 - December 2017 Licensed Health Advisor (contract)

Health Plan One Phoenix, AZ June 2016 - August 2017 Licensed Health Advisor

Connextions/ Optum Phoenix, AZ June 2014 - January 2015 Licensed Health Advisor (contract)

EDUCATION

State of Arizona High School Equivalency Diploma

Rio Salado Certificate of Completion: Auto Insurance Customer Service VOLUNTEER

Volunteered as a caregiver and Medication Technician at several memory care facilities in Arizona

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