Kobie Chua
661-***-****) ad7idm@r.postjobfree.com
Summary
A dedicated and customer-focused barista with experience in a fast-paced boba/coffee shop. Proven ability to create high-quality beverages, handle cash transactions, and maintain a clean and efficient workspace. Seeking to leverage these skills to enhance customer satisfaction and contribute to the success of your team.
Core Competencies
●Excellent Customer Service
●Leader
ship
●Teamwork and Management
●Multitasking
●Working in fast paced environments
●Adablity
●Strong Communication Skills
●Inventory
Experience
Starbucks Barista Trainer 2019- 2022
●Broke Consistent records during high peak times
●Improved operations by assisting with various entry level tasks, saving valuable time
●Trained new employees on Starbucks policies, drink preparation, and customer service standards.
●Assessed barista performance post-training and provided constructive feedback to improve efficiency and quality of service.
Shift Lead- Sharetea 2023
●Led a team of 16 employees, ensuring efficient shop operations and customer satisfaction.
●Trained new hires in boba tea preparation, customer service standards, and shop protocol.
●Improved the efficiency of shift transitions, reducing downtime by 15%.
●Managed inventory, ensuring availability of ingredients and minimizing waste.
●Resolved customer issues, maintaining a high customer satisfaction rate.
●Handled cash transactions, managed the register, and reported daily sales to management.