Customer Service Administrative Assistant
Resume:
ANDREA ANDERSON-MCCLINTON
**** ***** ***** ***. ** Arlington, TX 76006 682-***-**** ad7i99@r.postjobfree.com
PROFESSIONAL PROFILE
Quality focused and customer service oriented professional with strong leadership skills and healthcare industry experience. Able to respond promptly to client needs, provide top-notch customer service, assist patients, and fulfill medical documentation requests. Maintain patient records, facilitate efficient patient flow, and offer positive patient relations.
Work experience shows ability to perform progressively more responsible duties.
Strong written, verbal, and interpersonal skills for effective communication and documentation.
Effective problem solver, able to assess needs and identify solutions.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Video Communication Platforms – Zoom and MS Teams.
Microsoft Office Applications – Word, Excel, and PowerPoint; Type 35 WPM.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information
HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO
Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy
Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022
Sanford Brown Technical College
Diploma – Pharmacy Technician 2011
WORK EXPERIENCE
Concentrix – Indianapolis, IN 07/2022 – 09/2022
Agent II - Customer Service Advisor
Answered inbound calls from consumers regarding their insurance plans through Blue Cross Blue Shield.
Assisted consumers with inquiries about their health insurance plan and transferred them to the appropriate line.
Accurately recorded member data and logged information into designated systems following HIPAA guidelines and regulations.
Full Time Parent – Indianapolis, IN 09/2021 – 07/2022
Homemaker
Provide encouragement, support, and access to activities that enable the development of skills.
Develop, manage, and maintain a budget effectively.
Coordinate and facilitate medical care, meals, and educational and social activities.
TA Petro – Whitestown, IN 09/2018 – 09/2021
Shift Manager / Customer Service
Promoted from Cashier after 3 months.
Trained new hires, exhibited leadership, and led by example.
Kept accurate and complete department records, processed payroll, handled supply inventory, audited cash receipts, prepared bank deposits, and created staff schedules.
Stayed focused during busy times and delegated tasks to employees to keep business running smoothly.
Addressed issues in a professional manner and resolved staff and customer service issues.
Express Scripts – Whitestown, IN 10/2017 – 03/2018
Data Entry Clerk
Compiled, sorted, and verified the accuracy of data.
Maintained logs of activities and completed work.
Inspected items and drugs for quality assurance and counted inventory to match bottle descriptions.
Entered data into computer systems, updated records, and used Microsoft Software for data collection.
Damar Services – Indianapolis, IN 07/2013 – 10/2017
Direct Care Staff
Promoted and assisted with development of appropriate daily living skills.
Encouraged self-help and social skills.
Effectively responded to and managed crisis situations using prescribed verbal intervention for physical management.
Alliance Home Healthcare – Indianapolis, IN 08/2009 – 12/2013
Certified Nursing Assistant / Home Health Aide (PRN)
Provided nursing care in accordance with resident care policies and procedures.
Completed daily logs documenting patient condition and activities.
Ensured that residents and families received the highest quality of service in a caring and compassionate atmosphere, recognizing the individual’s needs and rights.
Maintained confidentiality and HIPAA compliance.
Omnicare – Indianapolis, IN 11/2011 – 11/2012
Pharmacy Technician
Maintained proper storage and security conditions for drugs.
Mixed pharmaceutical preparations, according to written prescriptions.
Ordered, labeled, and counted stock of medications, and supplies and entered inventory data into computer.
Pre-packed bulk medicines, filled bottles with prescribed medications, and typed and affixed labels.
Received written prescription or refilled requests and verified that information was complete and accurate.
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