Patient Care Support Services

Olajide Saula

ad7i40@r.postjobfree.com:ad7i40@r.postjobfree.com 347-***-**** Elizabeth, New Jersey, 07206

PROFESSIONAL SUMMARY

Experienced healthcare professional adept at supervising teams, ensuring regulatory compliance, and providing compassionate patient care. Skilled in Epic systems, data analysis, and process improvement. Dedicated to achieving high-quality results and driving efficiency.

EDUCATION

Master of Science (MS) in Public Health, (Epidemiology and Biostatistics), 2023

Kings Graduate School Monroe College – Bronx, 10468, NY

Bachelor of Arts (BA) in Political Science/International Studies, 2015

College of Staten Island, CUNY. NYC -Staten Island, 10314, NY

Associate of Arts (AA) in Liberal Art, 2014

College of Staten Island, CUNY, NYC - Staten Island, 10314, NY

WORK HISTORY

Care/Support Coordinator, Omega Care (Remote, New Jersey)

October 2023 – Present

Provided comprehensive care coordination and support services to clients remotely.

Conducted initial assessments and developed personalized care plans tailored to client needs.

Coordinated with healthcare providers, community resources, and support services to ensure continuity of care.

Monitored client progress, updated care plans, and addressed any emerging concerns or issues.

Streamlined care coordination processes, improving client satisfaction and reducing hospital readmissions.

Recognized for exceptional client rapport and ability to navigate complex healthcare systems effectively.

Shift Supervisor, Department of Homeless Shelter (DHS), New York NY10004

May 2015 – Present

Reviewed all resident complaints and incident reports and ensured follow-up on all findings during follow-up on all findings.

Supervised 10 employees during the shift.

Ensure the smooth running and supervision of all residence-related staff and services daily, to ensure that all residence goals, targets, and performance outcomes are met daily/weekly/monthly.

Scheduled staff shifts to secure adequate coverage and productive workflows.

Ensured program compliance with all relevant government regulations. Ensured accurate and timely submission of all program statistics and reports.

Provided leadership and support to staff members. Maintain client contact and feedback, by providing daily wakeup calls for all clients in the facility.

Patient Care Technician (PCT), Staten Island University Hospital – Staten Island, NY 10305

May 2015 – Present

Assisting clients with activities of daily living, ambulation, feeding and maintaining personal hygiene.

Assist other health care professionals to ensure the client meets his/her basic physical and psychosocial needs.

Assist Nurses and other health care professionals if appropriate.

Maintain standard precautions against the spread of infections.

Provide health-related tasks to help restore a client back to optimal well-being.

Direct Care Professional (AMAP Certified), AHRC, Maiden Lane – New York

April 2012- July 2015

oMaintained individualized service plan and monitored services to ensure they are being delivered in accordance with the plan (ISP)

oAdvocated for the individual’s safety and promoted services that would lead to the best possible health outcomes.

oProvided health-related tasks to help in the rehabilitation of clients, providing medication to the clients at appropriate times

oDeveloped a new process for employee evaluation, which resulted in marked performance improvements.

oAssisted individuals with developmental disabilities and their families in accessing services and support appropriate for their needs.

oIDD clients were provided with the best information to help them realize their potential, integrate properly, and contribute to the community.

oIdentified, coordinated, and monitored essential services to support Medicaid waiver participants and document activities and or incidents.

oCompleted referrals, facilitated the services Individuals received, and resolved any barriers to the service and care delivery.

oParticipated in all training and delivered services and support to the IDD persons assigned to me, following the company’s policies and procedures.

Epic Credentialed Trainer/Elbow Support, Springfield Regional Medical Centre, Ohio

July 2011- 2012

Provided Elbow support to Physicians and Nurses in Epic Care Inpatient and Ambulatory

Assisted clinicians in setting up and utilizing smart tools – Smart text, Smart phrase.

Provided elbow support to Physicians and Nurses on how to use In Basket

Assisted clinicians on reviewing and updating a patient’s history and documenting patient-reported immunizations.

Supported Clinicians charting with Smart Sets and trained on how to use SmartText, Smart Phrase and Smart Links effectively in writing progress note

Akron Children Hospital, Epic Go Live Support-Ambulatory and Cadence Akron, Ohio

July-Aug 2010

Supported physicians in creating and updating visit diagnoses employed efficient use of the Smart Sets and smart tools while assisting physicians on how to manage them

Assisted physicians in creating an addendum and updating the visit diagnosis

Supported front desk in check in and checking out patients with a follow up appointment

Assisted end users in documenting follow up calls

Trained the physician in writing an H&P note using a note writer

Assisted physician on how to make dictations in Epic

Trained physician on how to manage his in-basket messages basket, orders and their preference list

CERTIFICATIONS/LICENSES

Epic Go Live Support

Patient Care Assistant (PCA)

Certified Approved Medication Administration Personnel (AMAP)

PMP

Care Support Coordinator

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