Project Management Software Development

Summary

**+ years of experience in successfully delivering complex, cross-functional IT programs including software applications, SaaS, infrastructure, network, data center, cloud, IT operations in fintech.

Partnered with executives and stakeholders to execute corporate goals and technical strategies for the successful business transition from the software licensing model to the SaaS model.

Leveraged project / program management expertise to drive complex, end-to-end project lifecycle initiatives. Owned full project lifecycle from concept through product launch and technical support. Managed project scope, budget, schedules and deliverables.

Performed data-driven cost-benefit analysis and identified IT solutions based on business requirements.

Excellent experience partnering with technical teams and managing cross-functional stakeholders including management, engineering, operations, support, customers, business partners, vendors.

10+ years of experience supporting internal customers and external customers.

Hands-on experience and technical knowledge in software engineering, software product design, application analysis, business and user requirement analysis.

Waterfall and Agile methodologies, PMP certified, strong organizational skills.

Result oriented, process driven, passion for continuous improvement.

Flexible, adaptable, independent with servant leadership mindset. Passion for learning.

Areas of Expertise

Technical program management and software development lifecycle (SDLC)

Software engineering, product design, application analysis, business and user requirement analysis

IT Infrastructure, hardware, network, data center, cloud, IaaS, PaaS, SaaS

Corporate IT, IT operations, customer support, end user support

Process improvement, knowledge base, SOP, runbook, playbook

Resource management, procurement, and vendor Management

Cross-functional teams and global virtual team collaboration

Professional Experience

Amazon

May 2022 – May 2024

Technical Program Manager

Managed 37 programs and delivered 22 of them within 24 months.

Delivered infrastructure product onboarding programs for wireless solutions that became the new standards in all Amazon corporate network and significantly improved customer experience.

Delivered infrastructure product onboarding programs for a new network solution that reduced the deployment cost by 90% for small site customers.

Delivered the service onboarding programs for product build-out insourcing that will reduce cost of $3M over 5 years for real estate team customers.

Delivered the process improvement programs for network and hardware decommission, runbook and playbook update, project management template update.

Developed business requirement document, business impact assessment, rack design, service report.

Identified the solutions for the technical problems raised by internal/external enterprise customers.

Performed in-depth data analysis of network product lifecycle and hardware deployment across 400+ sites.

Established productive and impactful relationships with internal customers, partner teams and vendors.

Improved the existing processes and developed new processes that are adopted by product team and enhance the quality of the programs.

MetroTown Assets Management, Phoenix, AZ

September 2021 – February 2022

Project Manager

Defined digital marketing strategies and execute plans on Mailchimp, Facebook & Instagram.

Delivered IT project of deploying Procore (cloud-based construction project management application).

Delivered IT project of migrating users from desktop to cloud workspace (Office 365, Adobe Cloud).

Consolidated and optimized the IT services to save costs.

Managed business operations including process improvement, standardization and optimization, budgeting, cost management, project management, vendor sourcing and management.

SocialBook, Foster City, CA

January 2021 - June 2021

Project Manager

Used MixPanel & Hotjar to analyze the sofware product data to help convert, engage, and retain users.

Performed User Acceptance Test on the new features of the Influencer Search SaaS application.

Analyzed the new business requirements and help product engineering team design the software.

Analyzed the website traffic data in Google Analytics to improve the Search and SEO of product website.

Manage client marketing campaign projects in coordination with campaign managers and account managers who are globally distributed (EMEA, APAC, Americas).

South San Francisco Unified School District, South San Francisco, CA

August 2020 - January 2021

IT Specialist II (Project Management)

Managed the IT project of upgrading data center network firewall and upgrading the school district’s internet circuit. The upgrade improved the network performance by 300%.

Managed the IT project of provisioning 500 MacBook Air laptops and 4000+ Chromebook laptop and distributing to 17 school sites within 2 months.

Managed the cybersecurity software application deployment.

Managed Google accounts on Google Admin for the entire school district with 6000 student users.

Installed, configured, tested and troubleshot the office network, desktop, printer, business applications.

Fortex, Inc., Redwood Shores, CA

August 2004 - August 2019

Program Manager

Partnered with executives and stakeholders to execute corporate goals and technical strategies for the transition from the fintech software licensing business model to the SaaS business model.

Delivered 30+ programs to enable the fintech SaaS transition. They included IT build-out, data center infrastructure deployment, network build-out, security, cloud migration, software and web development, and SaaS application roll-out.

Oversaw SaaS production operations providing 24x5 tier-2 technical support and customer service to international customers across North America and APAC.

Directed product management initiatives for 2 front-end high-performance, low latency real-time streaming professional FX trading software applications that processed more than 5 MM+ tickets per month and $13B per day in volume.

Guided software product development process from inception through design, development, testing, go-to-market activities, product launches, and post-implementation maintenance in Agile development.

Engaged analytical skills and problem-solving skills to spearhead development, deployment, upgrades, maintenance, and troubleshooting initiatives for 4 large-scale web applications.

Leveraged relationship-building and interpersonal communication skills to effectively collaborate cross-functionally with management, UI/UX, product design, engineering, QA and customer service teams.

Managed UI/UX design team and engineering vendors to build the company website and develop the web portal to integrate with internal web applications.

Delivered the programs of deploying business applications including Office 365, Adobe, JIRA, Confluence, Zendesk, Zoho CRM, DocuSign, TrendMicro.

Deployed, validated and managed IT infrastructure in 4 global production data centers (Equinix NY4, LD4, HK1, QTS) and AWS cloud. Designed and Implemented power, cage and rack space, networking and cross-connect, computer hardware/software, and Virtual Machine.

Procured the network and compute hardware, software, IT space, services from 20+ vendors including Microsoft, Google, Amazon AWS, Cisco, Dell, SuperMicro, Equinix data center, QTS, CenturyLink, AT&T, Atlassian, Zoho, Zendesk, TrendMicro, Adobe, VMWare, RingCentral.

Managed a team of eight support engineers and network engineers. Mentored, coached, and guided performance management.

Affiliated Computer Services, Mesa, AZ

May 2003 – July 2004

Application Systems Analyst

Gathered business requirement and translated into design and creation of 2 new enterprise software

Developed 3 business web applications in HTML, CSS, JavaScript, ASP.NET

Communicated all aspects of the projects to internal and external customers

Designed system function, technical implementation and database, programed web applications

Administrated MS SQL Server and IIS Web Server.

TBLR at Arizona State University, Tempe, AZ

October 2002 – May 2003

Programming Director

Managed the software programming department of 12 UI/UX designers, programmers and QAs

Worked with project managers and clients to identify requirements and issues in 3 e-learning projects

Prioritized projects and tasks. Set goals and timelines. Assigned tasks based on programmer's skill set.

Communicated the issues of the projects to different departments. Reported working progress.

Organized programmer meetings to analyze requirements and design system architecture.

Education

Master of Science in Industrial Engineering. Emphasis on Management Information Systems

Arizona State University, 2000 - 2002

Certification

Project Management Professional (PMP), Project Management Institute, 2020 – present

ITIL Foundation in IT Service Management, AXELOS Global Best Practice, 2020

Technical Skills

UI/UX design, wired frame, software development full life cycle, user interface design, user experience, Google Analytics, Mixpanel, HotJar, Visio, Google Workspace, Acrobat PDF, Slack, Microsoft Project, Gantt Chart, JIRA, Confluence, AWS Cloud, Azure Cloud, data center, hardware, Virtualization, networking, VMWare, Server, Office 365, Teams, SharePoint, database, Zendesk, Zoho CRM

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