Customer Service Experience
Resume:
Aaron Johnston
Las Vegas, NV *****
ad7hfh@r.postjobfree.com
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Skills
Tam card
Food handlers card
Stress Tolerance
High-volume dining
Guest Relations
Food Delivery
Food safety knowledge
Banquet Coordination
Food Service
Customer Service
Point of Sale (POS) system operations
Team Collaboration
Supply and inventory management
Power Tool Operation
Team-oriented and dependable
Heavy Equipment Operation
Worksite preparation
OSHA
Experience
Las Vegas/EMS - Las Vegas – 2020 current
Event Server
• Maintained cleanliness of all dining areas throughout the duration of an event.
• Performed opening duties such as filling salt shakers, preparing coffee urns. prior to the start of an event.
• Assisted in breaking down banquet rooms after conclusion of event including removing linens from tables and folding them neatly before returning them to storage area.
• Assisted in setting up banquet tables and chairs for events.
• Cleared plates and glasses from tables in a timely manner after each course or event completion.
• Ensured that all food items were properly displayed and replenished as needed.
• Followed health department regulations when handling food products and cleaning dining areas.
• Provided exceptional customer service by anticipating guest needs and responding promptly to requests or inquiries made by guests or other employees.
Atomic Golf - Las Vegas – Jan 2024-July 2024
Busser/Server
• Welcoming and sitting diners comfortably in the dining section
• Taking customers' food and drink orders
• Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
• Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
• Delivering a memorable dining experience by resolving all customer issues promptly
• Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant
• Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events
• Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations
• Welcoming customers, showing them to their tables and providing them with menus.
• Assisting customers with queries, requests, and redirecting as necessary.
• Ensuring that tables are cleared, cleaned, and reset between seatings.
• Serving food and refilling beverages as required.
• Assisting with the cleaning and processing of dirty dishes and silverware.
• Ensuring that the menus, crockery, and cutlery are cleaned and replenished between tables.
• Managing the inventory of napkins, straws, salt, pepper, and other table condiments and supplies.
• Reporting any damages, shortages, and complaints to the manager.
• Moving tables, chairs, and furniture to accommodate customers as needed.
• Tidying the restaurant after service and ensuring that it is prepped for the following service.
Portland Pizza - Portland, Oregon – March 2007-Feb 2008 Server/deliveries
• Took orders from customers accurately and in a timely manner.
• Assisted in training new servers.
• Prepared drinks according to standard recipes.
• Upheld high standards of sanitation in accordance with health department regulations.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Checked food before serving it to customers.
• Delivered food orders promptly and courteously.
• Ensured that each guest was served courteously, quickly, and efficiently. Tawnys - Portland, Oregon – April 2006 - Feb 2008
Server
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Greeted guests and provided menus.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Provided excellent customer service to ensure satisfaction.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Delivered food orders promptly and courteously.
• Followed health safety guidelines when preparing and serving food products.
• Assisted in training new servers.
American Asphalt - Las Vegas, NV- Nov 2004- Dec 2006 Construction Worker
• Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.
• Cleaned job sites daily removing debris, dirt and hazardous materials safely.
• Lifted heavy objects into place with cranes or hoists.
• Inspected completed jobs for accuracy before leaving the site.
• Calculated required load measurements for new installations based on square footage of residence or business premises.
• Assisted other technicians in their duties as needed.
• Followed safety protocols when working with hazardous materials such as refrigerants.
• Coordinated with contractors and construction teams on new installations and major repair projects.
Guy Yokom - Las Vegas, NV – Dec 2000-July 2002
Construction Worker
• Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.
• Cleaned job sites daily removing debris, dirt and hazardous materials safely.
• Lifted heavy objects into place with cranes or hoists.
• Ensured compliance with local codes regarding building regulations.
• Coordinated with other workers onsite to ensure efficient completion of tasks.
• Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
• Utilized power tools such as saws, drills and sanders when necessary on projects.
• Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
Education and Training
1998
Milwaukee High School Milwaukee Oregon
High School Diploma
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