Care Coordinator High School
Resume:
Erika Bell
Address - **** Coventry Commons Dr. Louisville, KY 40216
Contact - ad7h8l@r.postjobfree.com 502-***-****/502-***-****-primary number
PROFESSIONAL PROFILE
Patient-centered professional with 6+ years healthcare industry experience and a collaborative approach to assess, plan, facilitate and advocate for options and services. Communicates effectively in order to meet individual needs and coordinate available resources in order to promote quality outcomes.
Accustomed to working with vulnerable populations.
Well-organized, manages time and priorities in multi-task environments.
Communication skills needed to provide healthcare and community setting support and advocacy.
Proficiencies: Microsoft / MS Word
Learning Spanish
KEY QUALIFICATIONS
Basic Understanding of Cognitive and Emotional Crises Intervention Strategies Client Confidentiality Legalities
Community Based Referrals Individual, Group & Community Advocacy Critical Thinking & Crisis Intervention
Human Growth & Development Individual & Family Life Cycles Self Care Strategies Appropriate Boundaries
Preventative & Remedial Approaches to Public Health Planning & Coordination for Vulnerable Populations
Social Welfare Systems Competencies Cultural Diversity & Social Group Dynamics Ethical & Value System Identification
EDUCATION
Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2018
Seneca High School High School Diploma—August 2002-May 2005
RELEVANT PROFESSIONAL EXPERIENCE
Seven Counties Service Health Information Specialist2 01/2022-present
Scan Paperwork into client’s charts.
Order interpreter for non-speaking English clients.
Taking inbound call/making outbound calls
Scheduling appointments for therapist and for the doctor
Making evaluation appointments for the Doctor
Taking the lead with the infection control/ safety care coordinator
Secondary Medical Schedular
Process Refill Request for the Doctors
Verify treatment plans so that appointment can be made in a timely manner.
Dare to Care Coordinator
Process social security letters.
Process school Referrals.
Process Refill Request for the Doctors
Verify treatment plans so that appointment can be made in a timely manner.
United Health Group Insurance Specialist -Louisville Ky (work from Home) 11/2020-11/2022
Communicate with customers and Dr. Office via inbound calls.
Verify the client’s insurance and verify if claims were processed correctly.
Submit claims to the appeal department to so that claims could be reprocessed.
United Health Groups Optum - Jeffersonville, IN 11/2018 – 11/2019
Pharmacy Customer Services Coordinator
Communicate with customers via inbound phone calls.
Process orders, address concerns and fill out medication information.
Organize workflow processes and understand HIPAA regulations that affect patient privacy and security.
Homestead Senior Care - Louisville, KY 08/2016 – 01/2018
Caregiver
Provided personal and homemaking services to elderly, convalescent and disabled persons.
Duties included checking pulse and respiration, helping with prescribed exercises, changing dressings and providing emotional and psychological support.
Maintained accurate and up-to-date records of services performed.
Assisted with activities of daily living such as mobility, dressing and assisting with personal hygiene.
Humana - Louisville, KY 09/2014 - 08/2016
Billing and Enrollment Specialist
Performed duties related to enrollment of Humana recipients.
Reviewed applications, entered data into system, and submitted to appropriate department.
Followed up on missing information and resolved discrepancies with member status data.
Vision World - Louisville, KY 05/2005 - 07/2007
Optometric Technician
Oversaw administrative duties including answering phones, charting, updating and filing patient records, greeting patients, completing insurance forms, scheduling appointments and handling billing.
Handled insurance authorizations and confirmed eligibility.
Clinical duties included assisting the optometrist during examinations.
ADDITIONAL PROFESSIONAL EXPERIENCE
Uncle Sam's Childcare - Louisville KY 03/2007 - 04/2008
Childcare Development Professional
Assured high priority of health and safety of the children.
Established appropriate limits to provide a fun, safe, and positive experience.
Completed incident and accident reports as necessary.
Set a positive example in conduct and maintained safety and cleanliness of the establishment.
VOLUNTEER EXPERIENCE
Dare to Care - Louisville, KY 06/2014 - 07/2015
Volunteer
Provided food to those in need via food drives and donations.
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