Inventory Control Customer Service

Lisa Lindenmuth • 610-***-**** • ad7h88@r.postjobfree.com

Summary

I am an effective operation, Inventory, logistics, and distribution professional with management experience encompassing a variety of skills that include driving safety, continuous improvement, team building, customer service, high-level inventory control, and receiving and shipping operations.

I am very knowledgeable about inventory control and its processes, SOPs, and KPIs. I have a very high level of integrity and standards that make me a great candidate for this position. My knowledge base over the last 10+ years has played a huge role in my success in my career. Everywhere I worked I was able to use my inventory and ops knowledge to succeed. I feel as though I would be very good for this role because it allows me to expand my knowledge and also use the accounting skills that I have learned over the years.

PROFILE:

3PL Partnership Management – Loss Prevention – Critical Thinking – Communications – EXCEL – Word – PowerPoint – ERP/WMS – Exceed/WMS - Navision/WMS – Gemini/Astro – Red Prarie

PROFESSIONAL EXPERIENCE:

American Income Life (2023 – Present) (Veterans’ Division)

(Licensed in Pennsylvania, North Carolina, Virginia, Michigan, Ohio – Life, Health & Accident)

Licensed Insurance Agent

Provide prompt, accurate, friendly, cost-effective service by responding to inquires from existing policyholders and the general public.

Provides prompt, accurate and exceptional customer service.

Follow up on policy information, and any other communication in a prompt and timely manner.

Call potential clients to go over information requested, answer any questions, and assist them with setting up life insurance.

Quarate/QVC (2022 - 2023)

Area Manager Inbound

Maintain a safe work environment.

Consistent Team Member engagement

Worked in the Stow department managing a large team of anywhere between 50-100 TMs at once. When labor share was being sent it went to above 100 team members. We did daily audits on our inventory locations and bins for etiquette needs. We did safety observations, scheduling, and product flow into the MOD. We managed the team down in Induct where products flowed from receiving and replenishment department. We had weekly reviews with the team members on productivity.

XPO/GXO Logistics (2019-2022)

Inventory Control/Quality Supervisor

Maintain a safe work environment through associate awareness and team engagement, daily safety start-up meetings as well as weekly safety committee meetings.

Successfully maintained a daily flow of all inventory cycle count batches, audits such as picking/packing, updated reports to show both daily and weekly performance indicators.

Improved inventory accuracy through the managing of all adjustments and ensuring our audits were 100% accurate.

Decreased our damages/inventory adjustments by 50% with continued associate awareness, behavior change, daily team meeting on previous day’s work, and identifying gaps in associate training and SOPs

Updated quality corner to reflect top damages for both in house/e-commerce and create a visual for the employees to see how the damages affect the consumer outcome.

STAT Informatic Solutions (2018-2019)

Production Supervisor

North/South Delivery Services, Burlington NJ (2018-2018)

Inventory control manager

Successfully maintain a daily flow of all receiving responsibilities that include 100% accuracy on receiving logs and maintain 100% accuracy on put-away report, and 100% accuracy of labeling the product as it came off the truck

Improved inventory accuracy through daily sweep and directed counts, location label improvement, visual management for picking accuracy, and identified gaps in associate training and SOP’s. Inventory went from low 60% to 98% accuracy when I left

Raymour & Flanigan Furniture, Quakertown/Frazier, PA (2009 – 2014)

Operations Manager

Areas of responsibility included management of all inbound operations within a multi-shift environment that included 4 direct report supervisors and 30 warehouse associates. Overall continuous improvement focused in the areas of safety, quality and productivity. Major achievements include:

Reduced OSHA recordable injuries from 11.5% to 2.1% through associate awareness and engagement for safety as well as implementing monthly safety goals and celebrating accomplishments

Managed home delivery Operations to include 19 in home delivery teams as well as up to 5 additional 3PL delivery teams. Increased home delivery success rate to a company and industry high of 95.5% completion after services and exchanges thereby enhancing the customers shopping experience.

Improved inventory control through training and implementation of daily cycle count inventory practices, proper receiving procedures, proper picking procedures, correct labeling procedures and scanning techniques to insure accurate inventory results.

Raymour & Flanigan Furniture Quakertown/Frazier, PA (2007 - 2009)

Inventory Control Manager

Areas of responsibility included auditing and reconciling inventory within the distribution center and 7 retail store locations. Additional overall responsibility for 7 direct report supervisors and 14 associates within a multi-shift retail environment. Major achievements include:

Successfully sustained inventory accuracy of 98% within DC and store locations through detailed training, correct implementation of SOPs, daily cycle inventory practices, and visual management for proper product placement.

Strategically coordinated all facets of new store openings to include delivery of all furniture and accessories, and detailed inventory control resulting in 100% accuracy and zero lost dollars.

Served on a global inventory training team that traveled throughout the network to provide support and training for new inventory control managers, store supervisors, and DC operations teams.

I've worked for Raymour & Flanigan for over 20 years, from 1999 until 2003 when I left to go to Virginia with my husband and his career. I moved back in 2003 and went back to Raymour & Flanigan until 2014. My tenure included backroom experience at the retail store level in both the Montgomeryville, Pa, Quakertown, Pa, and Allentown Pa showrooms where I managed the retail showroom inventory levels and handled customer pickups, and customer service questions.

Education: Bachelor of Science in Accounting

Cedar Crest College

Graduated May 2019

GPA: 3.75

Education: Master of Business in Accounting

Walden University (Online)

Graduation July 2021

GPA: 4.0

Education: Master of Accounting

Strayer University (Online)

Graduation May 2024

GPA: TBD

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